KGI DILRUKSHI
Clyde ,VIC
Summary
Highly motivated and dedicated sales and marketing manager excited to apply for this opportunity. Extensive involvement in company community, developing strong interpersonal skills. Participated in various events, such as drama and sports carnivals, working closely with peers and supporting the company community. These experiences honed time management and organizational skills, crucial in casual employment while continuing as a manager. Possesses personal attributes suitable for this position. Evident motivation through volunteer participation. Developed communication skills through acting in drama performances and working as an MC for school events. Gained customer service experience by assisting with product sales at community events. Appreciates the opportunity to demonstrate capabilities in person. Firmly believes in offering a lot to the organization and eager to develop professional skills further. Thank you in advance for considering the application, looking forward to discussing it during an interview. Resume attached. Sincerely, Dilrukshi
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Success Properties and Company
Melbourne, VIC
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales and marketing manager
Lexduco construction pvt ltd
Colombo, Srilanka
01.2012 - 07.2023
- Achieved 100%of quotas withing the first year
- Created and directed sales team training and development programs
- Established sales goals and strategies thag ccontributed to increased growthi sales and profitability
- Managed sales promotions and marketing strategies on major social media sites.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Coordinated with marketing team to create effective campaigns for products or services.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Evaluated performance metrics such as revenue generation, customer acquisition rate. to measure success of initiatives taken up by the team.
Customer Service Representative
Ariyana jewellery pvt ltd
01.2008 - 01.2012
- Communicated with customers to explain billing procedures and arranged for payment options.managed department schedules to maximize coverage during peak hours
- Durdens hospital
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Created customer support strategies to increase customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed and implemented standards for staff to provide consistent service to customers.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Master Of Business Administration - Business Administration
University of Kalaniya
Srilanka04.2020
Higher Diploma - Business Management
KGI DILRUKSHI
03.2017
Higher diploma - marketing
University of kalaniya
2017
Diploma - marketing A
University of kalaniya
2016
Skills
- Lead generation
- Brand building strategies
- Service driven sales
- Social meadia savvy
- Team Leadership
- Rapport and Relationship Building
- Strategic Planning
- Social Media Management
- Staff Development
- Business Growth and Retention
- Business Development
- Brand Messaging
- Leads Prospecting
- Territory Management
- Sales Targeting
- Customer Trend Analysis
- Contract Management
- Market Trend Analysis
- Aftermarket Sales
- Operations Management
- Customer Portfolio Management
- Customer Service
- Business Needs Assessment
- Brand Marketing
- Customer Billing
- New Hire Onboarding
- Marketing Strategy Development
- Brand Development
- Advertising Campaigns
- Staff Training and Development
- Product and Service Promotion
- Social Media Savvy
- Team Recruiting and Onboarding
- Discount Rate Requirements
- Business Development and Planning
- Relationship Building
- Time Management
- Customer Complaint Resolution
- Decision-Making
- Sales Process Engineering
- Document Management
- B to B Sales
- Customer Order Management
- Sales Processes
- Sales Coordination
- Direct Sales
- Sales Tracking
- Brand-Building Strategies
- Database Maintenance
Certification
Diploma of nursing
Diploma of hair and beauty
Languages
Sinhala
Native or Bilingual
English
Full Professional
Tamil
Limited Working
Timeline
Cleaning Supervisor
Success Properties and Company
12.2023 - Current
Sales and marketing manager
Lexduco construction pvt ltd
01.2012 - 07.2023
Customer Service Representative
Ariyana jewellery pvt ltd
01.2008 - 01.2012
Master Of Business Administration - Business Administration
University of Kalaniya
Higher Diploma - Business Management
KGI DILRUKSHI
Higher diploma - marketing
University of kalaniya
Diploma - marketing A
University of kalaniya