Khadiza Towhid
Rockdale
Summary
Dedicated and customer-focused professional with extensive experience in customer service across the hospitality and retail industries. Currently pursuing a Diploma of IT at Western Sydney College, with a completed Bachelor of Business Administration (BBA) from Shanto Mariam University of Creative Technology. Proven ability to provide excellent service, work collaboratively in a team, and solve problems efficiently. Seeking an opportunity to apply my skills in a dynamic and customer-oriented environment.
Overview
2026
2026
years of professional experience
Work History
Customer Service Attendant
KFC
- Greeted and served customers, handled transactions, operated the POS system, and ensured compliance with food safety regulations while delivering a seamless dining experience
- Provided prompt and friendly service, maintaining a clean and organized work environment while optimizing workflow during peak hours
- Assisted in training new employees, fostering a culture of teamwork and efficiency
Customer Service Representative
Woolworths
- Current
- Providing exceptional customer service by assisting with inquiries, managing transactions, maintaining stock, and collaborating with team members to meet sales targets and uphold company service standards in a fast-paced retail environment
Waitress & Customer Service Attendant
Himalaya Pakistani Restaurant
- Current
- Managed customer orders, payments, and service while maintaining a clean and organized dining area, ensuring a pleasant dining experience
Customer Service Representative
Café Dhaka
06.2019 - 12.2019
- Processed orders, managed cash handling, and upheld service standards to ensure customer satisfaction in a fast-paced environment
Sales Associate & Customer Service Representative
Aarong
03.2018 - 05.2019
- Provided personalized shopping experiences by assisting customers in product selection and offering expert recommendations
- Processed sales transactions accurately while maintaining store organization and visual merchandising, and also handled transactions, and maintained store displays while ensuring customer satisfaction
Education
Diploma of Information Technology -
Western Sydney College
Paramatta, Sydney03.2025
Bachelor of Business Administration - BBA
Shanto Mariam University of Creative Technology
Skills
- Communication skills
- Interpersonal skills
- Customer engagement
- Problem-solving
- Teamwork
- Cash handling
- POS systems
- Adaptability
- IT knowledge
- Software applications
- Task management
- Accuracy
- Efficiency
Languages
English
Professional Working
Bengali
Full Professional
Timeline
Customer Service Representative
Café Dhaka
06.2019 - 12.2019
Sales Associate & Customer Service Representative
Aarong
03.2018 - 05.2019
Bachelor of Business Administration - BBA
Shanto Mariam University of Creative Technology
Customer Service Attendant
KFC
Customer Service Representative
Woolworths
- Current
Waitress & Customer Service Attendant
Himalaya Pakistani Restaurant
- Current
Diploma of Information Technology -
Western Sydney College
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