Summary
Overview
Work History
Skills
Languages
Qualification - Education
Professional References
References
Sports
Timeline
Generic

Khanh Lieu-Nguyen

Saint Albans,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank Teller position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Receptionist Administrator

Lit Up Technology Pty Ltd
11.2021 - Current
  • Handled complaints and questions, and re-directed calls to other team members.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Sole Trader

K-Lash Beauty
01.2014 - 12.2019
  • Customer services and providing beauty services.
  • Operating and managing day to day business.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Operating both from the shop and mobile services.
  • Maintaining cash and EFTPOS transactions.

Customer Service Officer

Kmart
01.2008 - 01.2012
  • Process customer transactions and cash handling.
  • Assist with visual merchandising
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Responded to customer calls and emails to answer questions about products and services.

Project Administration Assistant (Volunteer)

Community Service - Research Project
01.2007 - 01.2008
  • Research information for community guide using available resources
  • Edit the online guide ensuring up to date information Provide recommendations for improvement
  • Undertaking all administration duties
  • Managing all incoming and outgoing mail Taking all incoming enquiries
  • Preparing marketing material using desktop publishing software
  • Provide recommendations on opportunities to increase awareness of project throughout community
  • Manage all filing Ensure all data processing is accurate and correct
  • Prepare various community announcements and communications

Office Assistant

Swinburne Faculty of Business and Enterprise
04.2006 - 07.2006
  • Manage all incoming calls including screening enquiries identifying those that require response and action
  • Develop correspondence to clients and external parties Project coordination of various internal and external project activities
  • Processing all data through systems Developing and undertaking mail merges Coordinating all incoming and outgoing mail
  • Provide administrative assistance to all employees Respond to all client enquiries Follow up and liaise with external stakeholders Coordinating courier requests
  • Monitor incoming correspondence and products Manage all filing
  • Assist other personnel including photo copying and generation of products Develop new account and client files

Skills

  • Microsoft Office Package - Intermediate
  • MYOB
  • Outstanding interpersonal and communication skills
  • Demonstrated commitment and success in business administration
  • Enthusiastic and reliable employee with the ability to work autonomously as well as within a team environment with ease without supervisor
  • Strong skills in understanding diversity and various cultures
  • Keen to learn new skills
  • Be able to solve customer complaints in framing time
  • Customer relationship development

Languages

  • English (Written and Oral)
  • Speaking and Written fluently Vietnamese

Qualification - Education

  • Certificate IV of Finance and Mortgage Broking 2017
  • Diploma of Beauty Therapy, Elly Lukas College 06/2007-12/2008
  • Diploma of Business Administration(Incorporating Certificate III & IV), Swinburne University of TAFE 1/2005-7/2006
  • Advanced Diploma of Hospitality Management (Deferred), William Angliss Institute of TAFE 2003 Deferred

Professional References

  • Duy Nguyen - The company Owner Lit Up Technology Pty Ltd

     Phone: 0423 343 512

  • Ms Bella Nguyen - ActOn Wealth Lending Manger

     Phone: 0451 954 889

References

  • Anthony Doblinger

      Phone: 0419 197 124.              Email: anthonydoblinger@gmail.com

Sports

I play sport to help maintenance my physical and mental health.

Timeline

Receptionist Administrator

Lit Up Technology Pty Ltd
11.2021 - Current

Sole Trader

K-Lash Beauty
01.2014 - 12.2019

Customer Service Officer

Kmart
01.2008 - 01.2012

Project Administration Assistant (Volunteer)

Community Service - Research Project
01.2007 - 01.2008

Office Assistant

Swinburne Faculty of Business and Enterprise
04.2006 - 07.2006

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Khanh Lieu-Nguyen