Khanh Lieu-Nguyen
Saint Albans,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank Teller position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Lit Up Technology Pty Ltd
Chapel Street, Prahran, Victoria
11.2021 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Improved office operations by automating client correspondence, record tracking and data communications.
Sole Trader
K-Lash Beauty
01.2014 - 12.2019
- Customer services and providing beauty services.
- Operating and managing day to day business.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Operating both from the shop and mobile services.
- Maintaining cash and EFTPOS transactions.
Customer Service Officer
Kmart
01.2008 - 01.2012
- Process customer transactions and cash handling.
- Assist with visual merchandising
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer calls and emails to answer questions about products and services.
Project Administration Assistant (Volunteer)
Community Service - Research Project
01.2007 - 01.2008
- Research information for community guide using available resources
- Edit the online guide ensuring up to date information Provide recommendations for improvement
- Undertaking all administration duties
- Managing all incoming and outgoing mail Taking all incoming enquiries
- Preparing marketing material using desktop publishing software
- Provide recommendations on opportunities to increase awareness of project throughout community
- Manage all filing Ensure all data processing is accurate and correct
- Prepare various community announcements and communications
Office Assistant
Swinburne Faculty of Business and Enterprise
04.2006 - 07.2006
- Manage all incoming calls including screening enquiries identifying those that require response and action
- Develop correspondence to clients and external parties Project coordination of various internal and external project activities
- Processing all data through systems Developing and undertaking mail merges Coordinating all incoming and outgoing mail
- Provide administrative assistance to all employees Respond to all client enquiries Follow up and liaise with external stakeholders Coordinating courier requests
- Monitor incoming correspondence and products Manage all filing
- Assist other personnel including photo copying and generation of products Develop new account and client files
Skills
- Microsoft Office Package - Intermediate
- MYOB
- Outstanding interpersonal and communication skills
- Demonstrated commitment and success in business administration
- Enthusiastic and reliable employee with the ability to work autonomously as well as within a team environment with ease without supervisor
- Strong skills in understanding diversity and various cultures
- Keen to learn new skills
- Be able to solve customer complaints in framing time
- Customer relationship development
Languages
- English (Written and Oral)
- Speaking and Written fluently Vietnamese
Qualification - Education
- Certificate IV of Finance and Mortgage Broking 2017
- Diploma of Beauty Therapy, Elly Lukas College 06/2007-12/2008
- Diploma of Business Administration(Incorporating Certificate III & IV), Swinburne University of TAFE 1/2005-7/2006
- Advanced Diploma of Hospitality Management (Deferred), William Angliss Institute of TAFE 2003 Deferred
Professional References
- Duy Nguyen - The company Owner Lit Up Technology Pty Ltd
Phone: 0423 343 512
- Ms Bella Nguyen - ActOn Wealth Lending Manger
Phone: 0451 954 889
References
- Anthony Doblinger
Phone: 0419 197 124. Email: anthonydoblinger@gmail.com
Sports
I play sport to help maintenance my physical and mental health.
Timeline
Receptionist Administrator
Lit Up Technology Pty Ltd
11.2021 - Current
Sole Trader
K-Lash Beauty
01.2014 - 12.2019
Customer Service Officer
Kmart
01.2008 - 01.2012
Project Administration Assistant (Volunteer)
Community Service - Research Project
01.2007 - 01.2008
Office Assistant
Swinburne Faculty of Business and Enterprise
04.2006 - 07.2006