Khanh Nguyen
Bankstown,NSW
Summary
Professional with experience in customer service and operational support, adept at gathering and analyzing feedback to enhance service delivery. Demonstrated ability to process orders and applications efficiently while maintaining high standards of accuracy. Engaged with customers to identify needs and resolve issues, contributing to improved satisfaction ratings. Participated in industry events to remain informed on trends and best practices, fostering continuous professional development.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Online Customer Representative
PVH Brand
Milpera
09.2022 - 03.2025
- Gathered feedback from customers on their experiences to improve services offered by the company.
- Processed orders, forms and applications accurately and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Supervisor of Operations
Gongcha Bankstown
Bankstown
12.2019 - 06.2022
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Managed scheduling, training and inventory control.
Education
Bachelor -
La Trobe University
03.2019 - 07.2022
Skills
- Customer service
- Order processing
- Feedback collection
- Issue resolution
- Sales support
- Time management
- Team collaboration
- Relationship building
- Problem-solving aptitude
Timeline
Online Customer Representative
PVH Brand
09.2022 - 03.2025
Supervisor of Operations
Gongcha Bankstown
12.2019 - 06.2022
Bachelor -
La Trobe University
03.2019 - 07.2022
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