Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kha Y Mao

106 Queen St Croydon,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior Barista

Baked Co
Merrylands, NSW
08.2024 - 04.2025
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Responded promptly to complaints from guests about food or beverage quality.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Performed cashier duties using the point of sale system.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Described menu items to customers and suggested appealing products.
  • Supported highest standards of conduct and service to support company reputation.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Prepared and served hot or cold beverages.

Senior Bank Teller

Advanced Bank of Asia Ltd.
Phnom Penh City, Cambodia
01.2022 - 10.2022
  • Monitored and maintained security procedures to protect both staff and customers.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Completed monthly audits and managed overdraft reports.
  • Cross-sold bank products and services to customers, meeting and exceeding sales targets.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Analyzed customer needs through conversations with them and offered appropriate solutions.

Teller

Advanced Bank of Asia Ltd.
Phnom Penh City, Cambodia
03.2021 - 01.2022
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Verified amounts and integrity of every check or funds transfer.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Prepared official checks for customer and internal bank needs.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Performed special services for customers, ordering bank cards and checks.

Education

Bachelor of Hospitality And Tourism Management

Kaplan Business School
Sydney NSW
01-2023

Skills

  • Customer service
  • Sales strategies
  • Team collaboration
  • Time management
  • Cash handling
  • Problem solving
  • Active listener

Certification

  • 1 runner-up of Top Teller for Q3 and Q4 of 2021

Languages

Cambodian
Full Professional
English
Professional
Chinese (Mandarin)
Professional

Timeline

Junior Barista

Baked Co
08.2024 - 04.2025

Senior Bank Teller

Advanced Bank of Asia Ltd.
01.2022 - 10.2022

Teller

Advanced Bank of Asia Ltd.
03.2021 - 01.2022

Bachelor of Hospitality And Tourism Management

Kaplan Business School

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Kha Y Mao