Khushi Gupta
Clayton,VIC
Summary
Self-motivated and enthusiastic individual with a passion for delivering exceptional customer experiences. I thrive in dynamic environments, quickly adapting to new challenges and learning opportunities. My strong work ethic, combined with a keen eye for detail, enables me to contribute effectively to team goals while fostering positive relationships with customers. I am committed to creating a welcoming atmosphere and ensuring each interaction leaves a lasting impression.
Overview
5
5
years of professional experience
Work History
Customer Service
Ripe and Cured
06.2023 - 09.2023
- Provided exceptional customer service to a diverse clientele, ensuring an unforgettable experience at Ripe Cheese & Cured
- Mastered knowledge of 50+ Australian cheese varieties, guiding informed selections
- Expertly solely prepared and served deli sandwiches during rush hours, resulting in a 20% increase in deli sales
- Cultivated customer relationships, enhancing their appreciation of Australian cheese, and reinforcing Ripe's mission
- Collaborated effectively within a diverse team to maintain impeccable service standards, cleanliness, and product presentation
- Meticulously processed orders, managing inventory for seamless product availability and timely delivery
Sales Consultant
Crossword Bookstore
08.2021 - 09.2022
- Curated and recommended a diverse selection of literature, customizing suggestions to align with customer interests and preferences
- Monitored and analyzed the latest releases and literary trends, providing insightful and informed recommendations to enhance customer satisfaction
- Streamlined inventory organization, optimizing product placement for improved visibility and accessibility
- Cultivated a welcoming and engaging atmosphere, driving customer loyalty and encouraging repeat visits
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Associate
Apricot Lane
03.2019 - 01.2020
- Created appealing displays to highlight new and seasonal collections, boosting customer interest and store traffic
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and provided tailored design options and styling advice, enhancing their shopping experience
- Educated customers on product features and benefits, ensuring informed purchasing decisions
- Established strong customer connections, leading to repeat business and referrals
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Masters - Actuarial Studies
Monash University
12.2024
Bachelors - Actuarial Science
University of Illinois, Urbana-Champaign
United States08.2021
Skills
- Conflict Resolution Proficiency
- Strong Interpersonal Communication
- Adaptability in Fast-Paced Environments
- Cultural Awareness and Inclusivity
- Multitasking Ability
- Persuasive Selling Techniques
Timeline
Customer Service
Ripe and Cured
06.2023 - 09.2023
Sales Consultant
Crossword Bookstore
08.2021 - 09.2022
Sales Associate
Apricot Lane
03.2019 - 01.2020
Masters - Actuarial Studies
Monash University
Bachelors - Actuarial Science
University of Illinois, Urbana-Champaign
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