Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Khia Gronwald

Cairns

Summary

Retail professional with a proven record at SPAR, amazing customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Committed to creating engaging shopping experiences while maintaining inventory accuracy and training new staff to uphold high service standards. Very friendly and will always make sure the area and jobs are completed. Very reliable with jobs. Always responsible and respectful.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

SPAR Group
03.2023 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and replenishment processes.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
  • Collaborated with team members to create visually appealing merchandise displays.
  • Trained new staff on store policies, customer service standards, and operational procedures.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.

Retail Sales Associate

Nextra Newsagency
09.2022 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Resolved customer complaints professionally, improving satisfaction and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.

Retail Worker

Reject Shop
08.2020 - 01.2021
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained clean and organized sales floor to promote a welcoming environment.

Education

Smithfield State High
Cairns

Year 10 -

Holy Spirit College
Cairns, QLD
02-2019

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer assistance
  • Stocking and receiving
  • Professional appearance
  • Fashion sense
  • Friendly and outgoing

Accomplishments

  • Supervised team of three staff members.
  • Shown Great team leader ship throughout the work hours
  • Achieved Great sales

Timeline

Retail Sales Associate

SPAR Group
03.2023 - Current

Retail Sales Associate

Nextra Newsagency
09.2022 - 04.2023

Retail Worker

Reject Shop
08.2020 - 01.2021

Smithfield State High

Year 10 -

Holy Spirit College

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Khia Gronwald