Khila Dhakal
Sydney
Summary
Effective at working with little supervision to support various trade crews. Knowledgeable about maintaining clean work areas, restocking supplies and completing basic equipment repairs. Computer-savvy and team-oriented with positive and upbeat nature.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
EWD Steward(TVS Helper)
METRO TRAIN SYDNEY
08.2024 - Current
- Attending to End Walkway Doors (EWD) for tunnel access, which are located at each end of the station
platforms, in emergency scenarios, within a maximum of 6 minutes to assist with customer evacuation. - Open EWD and apply floor Hold-Open device.
- Prevent persons entering tunnel except if instructed by the Authorities;
- Attend the platform 30minutes prior to Last Service to assist with passengers leaving the station.
- Always being contactable through the MTS communication system (portable handheld radio) while on duty.
- Customer service & answering customer enquiries when visible (special needs customers, WCHS (wheelchair
and stair assistance), parents with prams etc. - Platform duties and crowd control additionally walking platforms ensuring threat levels are covered as per
Section 6 of this document. - Control peak times door obstructions.
Costumer Service
Kmart
02.2022 - 08.2023
- Enhanced customer service by efficiently managing COVID-19 hotline operations.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
Security Officer
Civil Engineering Department
04.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Master of Science - Engineering Mechanics
Melbourne Institute of Technology
Melbourne, VIC06-2023
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Customer service
- Excellent communication
- Flexible schedule
- Punctual and reliable
- Relationship building
- Safety procedures
- Decision-making
Languages
English
Native or Bilingual
Timeline
EWD Steward(TVS Helper)
METRO TRAIN SYDNEY
08.2024 - Current
Costumer Service
Kmart
02.2022 - 08.2023
Security Officer
Civil Engineering Department
04.2021 - 03.2022
Master of Science - Engineering Mechanics
Melbourne Institute of Technology
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