Khoa Nguyen
Sydney
Summary
Since the age of 14, I left Vietnam and pursued my education in Singapore for 2.5 years, then spent 7 years in the USA, where I earned a full-tuition scholarship and graduated with honours from university. I have been living in Australia for over a year now. With over 5 years of experience in the customer service industry, I am confident I can bring my strong communication skills, cultural empathy, and commitment to providing excellent service to the role of Cabin Crew. I am passionate about ensuring the safety and wellbeing of others and thrive in high-pressure environments where teamwork and customer care are essential. I look forward to contributing my skills in delivering exceptional service and my dedication to safety to the dynamic and professional team at Jetconnect.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
McArthur
12.2023 - Current
- Delivered exceptional customer service to organisations and car dealers, achieving a 95% customer satisfaction rate, demonstrating a commitment to creating positive experiences for clients.
- Led multi-ethnic teams on high-profile projects such as Sydney Metro, Sydney Opera House, and Transport for NSW, driving over 90% satisfaction rates through effective communication and collaboration, ensuring smooth teamwork and efficient service delivery.
- Demonstrated the ability to resolve issues quickly at events, helping hosts manage customer concerns and ensuring operations ran smoothly, showcasing strong problem-solving and conflict resolution skills.
Rideshare Driver
Uber
05.2020 - 05.2023
- Managed 1,500+ trips with a 4.99/5 rating, ensuring prompt, safe, and efficient service, showcasing strong customer service and logistics skills.
- Fostered relationships with high-profile individuals, including Dr. Donald Sweeting, President of Colorado Christian University, ensuring exceptional service and satisfaction.
- Planned and executed travel itineraries across Colorado, demonstrating problem-solving and the ability to adapt to changing schedules while providing a seamless experience for customers.
Relationship Officer - Contract
Interleasing
04.2024 - 06.2024
- Delivered exceptional customer service to organisations and car dealers, consistently achieving a 90% customer satisfaction rate, demonstrating a strong focus on customer care and satisfaction.
Corporate Banking Intern
FirstBank
06.2023 - 08.2023
- Ranked as the top intern, leading a key proposal budget project and presenting to executives, trained in lending and management, focusing on customer needs and delivering tailored solutions.
Residential Discipleship Coordinator
Colorado Christian University
08.2021 - 05.2022
- Led and coached a team of 5 discipleship leaders, managed a weekly life group of 10 members, and collaborated with 30 coordinators, demonstrating strong leadership, teamwork, and communication skills.
Education
Bachelor of Science - Business Administration, Psychology Minor
Colorado Christian University
Denver, Colorado, USA05.2023
Skills
- Languages: Vietnamese & English
- Customer Service Excellence
- Safety and Emergency Procedures
- Teamwork and Collaboration
- Multitasking and Time Management
- Conflict Resolution
- Physical Fitness and Stamina
- Problem-Solving & Decision-Making
- Cross-Cultural Communication
- Relationship Building
Interests
- Travel, Exploring New Cities, Making New Friends, Meditation, Martial Arts, Rock-climbing
Timeline
Relationship Officer - Contract
Interleasing
04.2024 - 06.2024
Customer Service Team Leader
McArthur
12.2023 - Current
Corporate Banking Intern
FirstBank
06.2023 - 08.2023
Residential Discipleship Coordinator
Colorado Christian University
08.2021 - 05.2022
Rideshare Driver
Uber
05.2020 - 05.2023
Bachelor of Science - Business Administration, Psychology Minor
Colorado Christian University
Similar Profiles
Senirewa Grace Manupunakiono Fehoko CakacakaSenirewa Grace Manupunakiono Fehoko Cakacaka
Customer Service Officer at McArthurCustomer Service Officer at McArthur
Laura SmithLaura Smith
Service coordinator at McarthurService coordinator at Mcarthur
Peter Le CornuPeter Le Cornu
Associate – Recruiting and HR Consulting at McArthurAssociate – Recruiting and HR Consulting at McArthur