Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Baseline Clearance
Accomplishments
Timeline
Generic

Khursheeda Shaikh

Melbourne,VIC

Summary

  • With over 14 years of experience in the IT industry, including 6 years specializing in requirement elicitation as a business analyst.
  • As a business analyst with technical knowledge in .NET development and extensive experience collaborating with stakeholders, I bring a distinctive skill set to any project or team.
  • The ability to build strong relationships with stakeholders and truly understand their needs and wants sets me apart.
  • Proficient across the Software Development Life Cycle (SDLC).
  • Worked as a Scrum Master, leading Agile ceremonies such as sprint planning, backlog grooming, user story prioritization, daily stand-ups, and retrospectives.
  • Strong problem solving and analytical skills. Expertise in requirement elicitation.
  • Capable of successfully delivering high-profile initiatives under extremely high-demand circumstances using Microsoft technologies.
  • Domain knowledge areas: Banking, Accounting, and Health.
  • Participated in employee hiring, training, mentoring, and received several appreciations and accolades from the clients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Technical Business Analyst

My Occ Health Record
Melboune, VIC
11.2024 - 04.2025
  • My Occ Health Record (MOHR) is a leading Australian health tech platform designed to manage occupational health data across the entire employee lifecycle.
  • Led Agile ceremonies to enhance team focus and project velocity.
  • Delivered outcomes using hybrid models: Agile, Waterfall with use cases and user stories.
  • Partnered with designers and developers to align UI mockups with technical execution.
  • Created WebAPI integration documentation for seamless delivery across multiple platform types.
  • Utilized Azure DevOps, Jira, ClickUp, and Confluence for effective delivery management and collaboration.
  • Captured stakeholder requirements and translated them into actionable specifications.
  • Identified inefficiencies, mapped solutions, and optimized business workflows.
  • Oversaw UAT and defect resolution to ensure deliverables met business objectives.

Senior Consultant

Infosys Limited
Melboune, VIC
01.2022 - 11.2024

Client: Xero

Role: Business Analyst

  • I worked as a Business Analyst for Xero, supporting billing project delivery and customer migration.
  • Managed project timelines and deliverables using Asana, ensuring consistent alignment with client expectations and milestones.
  • Acted as liaison among stakeholders, engineering, and solution architects during product discovery.
  • Created mock-ups and visualized requirements using Miro, Visio, and Lucidchart during the early design phases.
  • Collaborated closely with UX/UI designers using Figma to refine and finalize design solutions.
  • Partnered with cross-functional teams to translate epics and features into focused user stories.
  • Clarified user stories and acceptance criteria, enabling smooth transitions across delivery stages.
  • Tracked backlog and sprint metrics to support transparency in performance evaluation.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Participated in User Acceptance Testing (UAT), ensuring alignment with business requirements and user expectations.
  • Collaborated closely with QA testers to validate Web API functionality and troubleshoot issues during testing cycles, leveraging Postman for API testing and verification.

Senior Associate

Cognizant
Melboune, VIC
09.2018 - 12.2021

Client: Computershare Limited
Role: Technical Business Analyst

  • Led workshops to gather and align business requirements with strategic goals, using tools like Miro and Lucidchart for visual collaboration.
  • Bridged communication across stakeholders, engineering, UX, QA, offshore teams, and architects using JIRA and Confluence for tracking and documentation.
  • Delivered customer-centric solutions by translating pain points into clear, actionable requirements.
    Mapped epics and features to customer journeys for cohesive product design, leveraging Visio and Lucidchart for flow diagrams.
  • Created BDD-style user stories with acceptance criteria to guide Agile squads, documented in JIRA.
  • Ensured UX alignment from ideation to final mock-ups for a smooth handoff, collaborating via Figma.
  • Tracked sprint progress, facilitated Agile ceremonies, and drove delivery success using Asana and JIRA.
    Managed backlog prioritization and coordinated feature delivery across iterations.
  • Worked closely on bug fixing and deployment activities for all iterations, ensuring smooth releases, and supported UAT and API testing using Postman.
  • Analyzed project requirements and validated data using SQL Server to ensure compliance with client specifications and standards.
  • Provided direction and guidance to junior associates on complex tasks and deliverables.
  • Maintained clear documentation and communication to keep stakeholders engaged and informed.

Senior Associate

Cognizant
India, Pune
09.2015 - 08.2018

Client: Barclays Bank (India)
Role: Lead Developer

  • Actively participated in the agile process for the daily status meeting, task assignment, and requirement analysis.
  • Led end-to-end development of enterprise-grade applications using ASP.NET MVC, and C#, ensuring scalable and maintainable codebases.
  • Designed and implemented RESTful APIs, integrating with third-party systems and internal platforms.
  • Oversaw code reviews, enforced coding standards, and mentored junior developers to elevate team performance and code quality.
  • Collaborated with Business Analysts, UX/UI designers, and QA teams to translate business requirements into technical solutions.
  • Utilized Entity Framework, LINQ, and SQL Server for efficient data modeling, querying, and performance optimization.
  • Actively participates in the production and UAT bug analysis and fixes.
  • I worked with the DevOps team for automatic build and deployment.

Associate Software Engineer

Cognizant
India, Mumbai
09.2010 - 08.2015

Client: Blackwoods eBusiness Solution (Australia)
Role: Full Stack Developer | ASP.NET MVC | C# | SQL Server

  • Requirement Analysis: Thoroughly understood business and technical requirements, contributing to solution design and implementation planning.
  • Design & Development: Developed and enhanced modules using ASP.NET MVC 4.5, C#, and SQL Server, integrating RESTful APIs for seamless data exchange.
  • Front-End Implementation: Built responsive UI components using HTML, CSS, and JavaScript, improving usability and performance across devices.
  • Maintenance & Support: Provided ongoing support for existing applications, optimizing performance and resolving production issues to ensure system stability.
  • Stakeholder Collaboration: Coordinated with Business Analysts, onshore developers, and QA teams to align development efforts with business goals.
  • Performance Optimization: Recognized by customers for improving application speed and responsiveness, resulting in a significantly enhanced user experience.
  • Continuous Learning: Actively participated in virtual training sessions to expand technical skillsets and stay current with emerging technologies.

Education

Master of Computer Application -

India

Skills

  • Agile methodologies
  • WebAPI documentation
  • Requirement gathering
  • Sprint Planning
  • Stakeholder Management
  • UI/UX Experience
  • Identify customer needs
  • Backlog Management
  • Develop Acceptance Criteria
  • Cross-functional collaboration
  • Stakeholder management
  • SQL proficiency
  • Software development life cycle

Certification

  • AZ-900 Microsoft Azure Fundamentals
  • AZ-204 Microsoft Developer Associate

Personal Information

Nationality: Australia

Baseline Clearance

Active

Accomplishments

  • Received the best team award for the delivery of the Xero billing project with exemplary standards of planning, communication within multiple time zones, stakeholder management, and raising potential risks earlier on in the project
  • Received support awards from multiple regions' stakeholder management in Computershare
  • Applause for the 'Specialist Award' for working beyond the call of duty, which resulted in customer appreciation
  • Appreciated by participants and academic faculty for the training session for the ASP.NET MVC technology

Timeline

Technical Business Analyst

My Occ Health Record
11.2024 - 04.2025

Senior Consultant

Infosys Limited
01.2022 - 11.2024

Senior Associate

Cognizant
09.2018 - 12.2021

Senior Associate

Cognizant
09.2015 - 08.2018

Associate Software Engineer

Cognizant
09.2010 - 08.2015

Master of Computer Application -

Khursheeda Shaikh