Khushneet Kaur Bhatia
Hyde Park ,SA
Summary
Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bistro Manager
Strathmore Hotel
Adelaide, SA
04.2024 - Current
- Conducted regular competitor analysis to identify areas for improvement within the business strategy while staying up-to-date on industry trends.
- Led a diverse team of employees by fostering an inclusive workplace culture that celebrated individual strengths and contributions.
- Ensured a safe and healthy working environment by adhering to strict cleanliness standards and conducting regular inspections.
- Reduced food waste by implementing proper storage techniques and portion control measures.
- Enhanced guest satisfaction by implementing innovative menu offerings and exceptional service standards.
- Maintained high levels of staff performance through clear communication of expectations, ongoing coaching, and recognition of achievements.
Restaurant Manager
Godi La Vita
Adelaide, SA
07.2022 - 04.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Liaised with inbound tour operators to promote function and banquet facilities.
- Met restaurant financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Planned menus by consulting with chefs; estimates food costs and profits; adjusts menus.
- Avoided legal challenges by conforming to emulations of alcoholic beverage commission.
- Publicised restaurant by designing and placing advertisements; inviting food editors to review restaurant; contacting local and regional magazines with feature ideas; encouraging local businesses to hold social events at restaurant.
- Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; maintaining parking lots and walkways.
Restaurant Manager
Marcellina
Adelaide, SA
10.2021 - 07.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Led and directed team members on effective methods, operations and procedures.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations, and procedures.
Crew Trainer
Subway; On The Run
Adelaide, SA
08.2020 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Shift Manager
McDonald's Australia
01.2019 - 03.2021
- Managed schedules, schedule breaks and shifts, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash handling and deposit after every shift.
- Trained and mentored new employees to maximize team performance.
Crew Member
McDonald's Restaurant
Adelaide, SA
05.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor Of Business - Hospital And Tourism Management
Kaplan Business School
08.2021
Bachelor of Business - International Hotel Management
Le Cordon Bleu
12.2018
Skills
- Team Leadership
- Inventory controls
- Staff Management
- Strategic planning
- Labor and Food Cost Control
- Menu development
- Hiring and Training
- Full Service Restaurant Background
- Honed Marketing Skills
- Purchasing and Cost Control
- Liquor Law Compliance
- Food Safety Compliance
Certification
- Leading the Shift, McDonald's
- RSA
Timeline
Bistro Manager
Strathmore Hotel
04.2024 - Current
Restaurant Manager
Godi La Vita
07.2022 - 04.2024
Restaurant Manager
Marcellina
10.2021 - 07.2022
Crew Trainer
Subway; On The Run
08.2020 - 10.2021
Shift Manager
McDonald's Australia
01.2019 - 03.2021
Crew Member
McDonald's Restaurant
05.2018 - 12.2018
Bachelor of Business - International Hotel Management
Le Cordon Bleu
Bachelor Of Business - Hospital And Tourism Management
Kaplan Business School