Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kian Shoushtary

Sydney,NSW

Summary

Proven track record in enhancing customer experiences and streamlining operations, demonstrated during my tenure at Coles Supermarket. Expert in merchandise display and customer service, I boosted loyalty through exceptional service and problem-solving skills. Known for reliability and empathy, I effectively increased customer satisfaction and operational efficiency. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
4
years of professional experience

Work History

Retail Worker

Coles Supermarket
08.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Gardener

Self-employeed
08.2023 - Current
  • Optimized outdoor spaces for functionality and visual appeal, incorporating elements such as walkways, patios, and water features.
  • Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
  • Learnt how to effectively communicate with people about gardening has been crucial in understanding their needs and desires. This skill not only enhances my ability to offer tailored gardening solutions but also prepares me for a job where customer interaction and satisfaction are paramount, ensuring I can provide informed and personalized service that meets their expectations.

Swim Instructor

Coulter Swimming
03.2022 - 07.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Adapted teaching techniques to different learning styles.

Fast Food Worker

Mcdonalds
01.2021 - 12.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Processed orders on POS system and accepted cash and charge payments.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Accurately operated cash register to process customer payments.

Education

Diploma of Engineering - Engineering

Macquarie University
Sydney, NSW

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Store maintenance
  • Professional Appearance
  • Merchandise Display
  • Complaint Handling
  • Friendly and Helpful
  • Customer Service

Timeline

Retail Worker

Coles Supermarket
08.2023 - Current

Gardener

Self-employeed
08.2023 - Current

Swim Instructor

Coulter Swimming
03.2022 - 07.2023

Fast Food Worker

Mcdonalds
01.2021 - 12.2021

Diploma of Engineering - Engineering

Macquarie University

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Kian Shoushtary