
Dynamic leader with a proven track record at Universal Store, adept in communication and problem-solving. Excelled in driving customer satisfaction and team performance, achieving significant sales targets. Skilled in innovative strategies and self-management, I bring a comprehensive skill set to exceed employer expectations, ensuring operational excellence and financial profitability.
• Hiring, training, supervising, and appraising staff
• Handling customer inquiries and complaints, and ensuring customer satisfaction
• Setting and meeting sales targets, and maximising profitability
• Managing stock levels, overseeing stocktaking, and ordering new products
• Managing budgets and maintaining financial records
• Ensuring compliance with health and safety legislation and policies and procedures
• Preparing promotional materials and displays
• Understanding data and empowering team members to take proactive steps
• Driving the success of the store with leadership and management skills