Summary
Overview
Work History
Education
Skills
Certificatesofachievementandparticipation
References
Strengthsandpersonalqualities
Timeline
Generic

Kiara Lloyd-Jones

Mandurah,Australia

Summary

Dynamic leader with a proven track record at Universal Store, adept in communication and problem-solving. Excelled in driving customer satisfaction and team performance, achieving significant sales targets. Skilled in innovative strategies and self-management, I bring a comprehensive skill set to exceed employer expectations, ensuring operational excellence and financial profitability.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Universal Store
Mandurah, WA
04.2023 - Current

• Hiring, training, supervising, and appraising staff

• Handling customer inquiries and complaints, and ensuring customer satisfaction

• Setting and meeting sales targets, and maximising profitability

• Managing stock levels, overseeing stocktaking, and ordering new products

• Managing budgets and maintaining financial records

• Ensuring compliance with health and safety legislation and policies and procedures

• Preparing promotional materials and displays

• Understanding data and empowering team members to take proactive steps

• Driving the success of the store with leadership and management skills

Bush regenerator

Bush Regeneration
01.2021 - Current
  • Using tools which include Hand Saw, Saw, Drill, Loppers, Snips, Poison
  • Learning fast on the job about different plants
  • And being able to identify the natives from the un natives
  • Working in dangerous sites/climate
  • Working independent, or within a team

Sales Assistant

Boodi Bunbury
01.2019 - Current
  • Serving customers
  • Opening and closing store
  • Collecting tills
  • Counting and banking money
  • Problem solving
  • Working in an independent environment

Assistant Store Manager

City Beach Bunbury
Bunbury, WA
03.2021 - 04.2023
  • Providing excellent customer service and resolving complaints
  • Monitoring inventory levels and ensuring the right products are available
  • Supervising and managing employees, including hiring, training, scheduling, and performance reviews
  • Assisting the store manager with all aspects of store management, including administration
  • Ensuring the store is clean, visually appealing, and meets safety standards
  • Ensuring systems and tasks are running smoothly, and coordinating retail store operations
  • Reporting to the general manager and providing progress updates
  • Developing and maintaining relationships with customers, partners, and vendors

Team Member

Spotlight Nowra
01.2018 - 01.2021
  • Serving and Assisting customers
  • Colleting tills
  • Counting and banking money
  • Open and closing the store
  • Unloading stock off pallets onto cages
  • Reciting pallets in with a PDA
  • Putting stock on shelves
  • Cutting material sew centre/furnishings
  • Preparing online shop
  • Using a wave machine to handle stock
  • Creating sale signs for catalogues and stock on Sign IQ
  • Stocktake
  • Adding up the figures at the end of each day

House Keeper

Coolangatta Estate
01.2018 - 01.2018
  • Maintaining and cleaning of 50+ room resort
  • Working to strict deadlines
  • Maintaining high standard of cleanliness
  • Following OH&S procedures in relation to chemical application
  • Customer service
  • Meeting the requests of staying guests

Fruit picking

Coolangatta Estate
01.2018 - 01.2018
  • Working in a 1 month contract collecting grapes for winery
  • Working outdoors and in all weather conditions
  • Working to deadlines and in a fast paced environment
  • Carrying heavy equipment and fruit

Umpiring hockey/Tournament Director

Bunbury Hockey Association
01.2015 - 12.2015
  • Locking up
  • Teamwork
  • Time keeper and scorer

Community show Operator
01.2015 - 12.2015
  • Company Overview: Brunswick Bull and Barrel
  • Assisting customers
  • Stock control
  • Customer Service
  • Brunswick Bull and Barrel

Kindi Teachers Assistant

Dalyellup Primary School
01.2015 - 12.2015
  • Setting up activities
  • Locking up
  • Commitment to showing up everyday
  • Supporting Teachers/Peers

Education

Certificate II - Business

South Regional Tafe
Bunbury, WA
06.2017

Certificate III - retail

Australian College of Higher Studies
Nowra, NSW
01.2017

Year 10 -

Bunbury Senior High School
Bunbury
01.2015

Skills

  • Communication
  • Teamwork
  • Problem-Solving
  • Innovative and enterprise
  • Planning and organising
  • Self-management
  • Learning

Certificatesofachievementandparticipation

  • 2015, Bunbury Senior High School, Virtual Hotel, Completed all modules of Hospitality Industry Virtual Hotel safety Induction Program.
  • 2015, Bunbury Senior High School, Smart Move Certificate, Successfully completing the Work Safe Smart Move General Business & information Technology Industry Modules.
  • 2015, Bunbury Hockey Association, Team Captain, Team work, Commitment.
  • 2015, Bunbury Senior High School, Letter of Commendation, Working well at school History, A polite manner, Consistent positive attitude, Tries very hard at all times.
  • 2015, Bunbury Senior High School, Letter of Commendation, Working well at school Science, A polite and friendly manner, Assessment task completed to a pleasing standard.
  • 2014, Bunbury Senior High School, Click to save, Successfully completed St John Ambulance click to save first aid course.

References

  • Jayme Lee Barton, Bush Regenerator (Supervisor), 0401 864 959, jaymelee_missinnsw@hotmail.com
  • Jason Gerrard, Bush Regenerator (Manager), 0417 236 181
  • Wendy Sullivan, Cert II Business Lecturer, 9780 7239, Wendy.Sullivan@srtafe.wa.edu.au
  • Jorja England, Spotlight Team Leader, 0447 894 020

Strengthsandpersonalqualities

  • Communication: Communicating verbally with clients and colleagues, drafting routine correspondence that meets the organisational standards of style, format and accuracy.
  • Teamwork: Working in a team environment to promote team commitment and cooperation.
  • Problem-Solving: Choosing appropriate methods for communication and transferring information, dealing with client enquiries and complaints.
  • Innovative and enterprise: Raising occupational health and safety issues with designated personnel.
  • Planning and organising: Planning and organising own work schedule for the day, planning the layout of simple documents using appropriate software.
  • Self-management: Dealing sensitively with client needs and cultural, family and individual difficulties.
  • Learning: Encouraging, acknowledging and acting on constructive feedback from team members using manuals, training booklets and online help to overcome difficulties.

Timeline

Retail Store Manager

Universal Store
04.2023 - Current

Assistant Store Manager

City Beach Bunbury
03.2021 - 04.2023

Bush regenerator

Bush Regeneration
01.2021 - Current

Sales Assistant

Boodi Bunbury
01.2019 - Current

Team Member

Spotlight Nowra
01.2018 - 01.2021

House Keeper

Coolangatta Estate
01.2018 - 01.2018

Fruit picking

Coolangatta Estate
01.2018 - 01.2018

Umpiring hockey/Tournament Director

Bunbury Hockey Association
01.2015 - 12.2015

Community show Operator
01.2015 - 12.2015

Kindi Teachers Assistant

Dalyellup Primary School
01.2015 - 12.2015

Certificate II - Business

South Regional Tafe

Certificate III - retail

Australian College of Higher Studies

Year 10 -

Bunbury Senior High School
Kiara Lloyd-Jones