Kiara Lott
Brisbane
Summary
Adept at enhancing team dynamics and customer satisfaction, my tenure with The Royal Australian Navy honed my problem-solving and organizational skills. Excelling in high-pressure environments, I consistently improved operational efficiency and customer service standards, showcasing my ability to adapt and communicate effectively.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
The Royal Australian Navy
The Australian Defence Force
07.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Airline Customer Service Agent
Quest Personal
02.2024 - 07.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Customer Service Assistant
Scentre Group
10.2023 - 02.2024
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Provided exceptional support during peak hours as well as holidays and special events.
Office Assistant
Northside Motercycle Centre
11.2020 - 11.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Customer Service Assistant
Nandos Peri Peri
12.2022 - 01.2023
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Utilized problem-solving skills to address customer queries and complaints.
Sales Assistant
Lovisa
06.2022 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Saint John Fisher College
Brisbane, QLD11-2023
Certificate III - Assistant in Nursing
TAFE QLD
QLD11-2023
Certificate III - Labratory Skills
TAFE QLD
QLD11-2023
Certificate II - Health Services Assistance
TAFE QLD
QLD11-2022
Certificate II - Laboratory Skills
TAFE QLD
QLD11-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Organizational skills
- Calm under pressure
Timeline
The Royal Australian Navy
The Australian Defence Force
07.2024 - 02.2025
Airline Customer Service Agent
Quest Personal
02.2024 - 07.2024
Customer Service Assistant
Scentre Group
10.2023 - 02.2024
Customer Service Assistant
Nandos Peri Peri
12.2022 - 01.2023
Sales Assistant
Lovisa
06.2022 - 10.2022
Office Assistant
Northside Motercycle Centre
11.2020 - 11.2023
High School Diploma -
Saint John Fisher College
Certificate III - Assistant in Nursing
TAFE QLD
Certificate III - Labratory Skills
TAFE QLD
Certificate II - Health Services Assistance
TAFE QLD
Certificate II - Laboratory Skills
TAFE QLD
Similar Profiles
Robert PringleRobert Pringle
Warehouse Coordinator at Australian Defence Force- ArmyWarehouse Coordinator at Australian Defence Force- Army
Mitchell DouglasMitchell Douglas
Military Police Officer at Australian Defence Force (Army)Military Police Officer at Australian Defence Force (Army)
Joshua TjongJoshua Tjong
Team Leader - General Duties Military Police at Australian Defence ForceTeam Leader - General Duties Military Police at Australian Defence Force