Kiara Nesvara
Berwick,VIC
Summary
Dynamic Banking Consultant with ANZ Banking Group, skilled in account management and compliance documentation. Proven track record in enhancing customer experiences through effective online banking services and problem-solving. Bilingual in Spanish, I excel in building relationships and ensuring financial controls, consistently delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Banking Consultant
ANZ Banking Group
Camberwell, Victoria
12.2024 - Current
- Assisted clients with account inquiries and banking services.
- Helped customers understand and use mobile applications and online banking.
- Participated in team meetings to discuss service improvements and updates.
- Organized client files and maintained accurate records for compliance.
- Assisted customers with opening new accounts and applying for loans or credit cards.
Banking Consultant
ANZ Banking Group
Rowville , Victoria
07.2022 - 12.2024
- Completed daily cash balancing and operated ATMs.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Engaged in training sessions to learn banking regulations and policies.
- Facilitated communication between clients and banking departments.
Fresh Produce Assistant
IGA Ritchies
Emerald, Victoria
10.2019 - 10.2022
- Stocked fresh produce displays to ensure product availability.
- Monitored product freshness and removed expired items promptly.
- Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
- Conducted pricing updates on a daily basis to ensure accuracy of shelf tags.
- Rotated stock to ensure quality products were available for sale.
- Followed proper labeling standards when stocking shelves with fresh produce items.
- Adhered to food safety guidelines while preparing and packaging produce items for sale.
- Tracked inventory levels and placed orders as needed for replenishment of supplies.
Duty Manager
San Churros Chocolateria
Narre Warren, Victoria
01.2018 - 02.2021
- Supervised daily operations to ensure efficient staff performance and guest satisfaction.
- Resolved customer complaints promptly to maintain positive guest experiences.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Monitored compliance with health and safety regulations within the establishment.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Education
High School Diploma -
St. Francis Xavier College
Beaconsfield, VIC11-2017
High School Diploma -
VSL Languages VCE
Keysborough, VIC11-2017
Skills
- Account management
- Online banking services
- Compliance documentation
- Cash handling procedures
- Financial controls
- Customer relationship management
- Problem-solving
- Fluent in Spanish
- Good Telephone Etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Banking Consultant
ANZ Banking Group
12.2024 - Current
Banking Consultant
ANZ Banking Group
07.2022 - 12.2024
Fresh Produce Assistant
IGA Ritchies
10.2019 - 10.2022
Duty Manager
San Churros Chocolateria
01.2018 - 02.2021
High School Diploma -
St. Francis Xavier College
High School Diploma -
VSL Languages VCE