Kiara Russie
14 Gillards Road Mount Eliza,Victoria
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. I have an Victorian RSA, history working in hospitality and the kitchen and 13 years of schooling completed with a VCE certificate. As a recent high-school graduate, recently enrolled to begin study in criminology at ACU in March 2024 I am seeking a casual job to gain experience in retail.
Overview
2
2
years of professional experience
Work History
Hospitality Team Member
Betty's Burgers & Concrete
03.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by taking orders via till/POS machine (redcat), seating guests and making deserts in a timely manner.
- Greeted guests with entry upon restaurant and seated them promptly.
- Maintained clean and organized restaurant, contributing to a positive atmosphere for both guests and staff.
- Upsold drinks, sauces and sides to increase restaurant sales.
- Handled guest inquiries professionally, providing accurate information about ingredients in our food.
- Used exceptional communication skills when greeting guests, seating them, taking their orders and checking on them whilst on floor station.
Kitchen Staff Member
McDonald's
09.2021 - 02.2022
- Cooked on the grill, used the fryers and built burgers in an intensive and timely fast food kitchen under pressure.
- Improved kitchen efficiency with food preparation.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to hygiene standards for optimal food safety.
Education
VCE Certificate -
Padua College
Mornington, VIC11.2023
Skills
- Sales expertise
- Empathy and understanding
- Problem-solving abilities
- Multitasking capabilities
- Strong teamwork
- Organizational skills
- Cash handling proficiency
- Computer literacy
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Reliability and punctuality
Referees
Sonia Lubin - 0478171114
Natasha Lubin - 0410608016
Timeline
Hospitality Team Member
Betty's Burgers & Concrete
03.2022 - Current
Kitchen Staff Member
McDonald's
09.2021 - 02.2022
VCE Certificate -
Padua College
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