Kiara Seery-cunneen
Thornlie,Western Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Eyelash Extension Technician
Self Employed Services
04.2019 - 04.2022
- Applied permanent lashes individually to each natural lash with [Type] adhesive to create illusion of long, full lashes.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Promoted upsell products to clients, leading to average [Number]% revenue increase per session.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
- Brought in new customers through [Type] program.
- Offered excellent customer service to salon clients, resulting in [Number]% increase in repeat business.
Certified Nail Technician
Self Employed Services
03.2010 - 02.2015
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Cashier Assistant
Chicken Treat
04.2007 - 07.2009
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Packed customer orders into boxes and bags, transferring to shopping cart.
Education
Certificate III - Business Management
Alffie
Melbourne, VIC08.2021
Certificate III - Professional Waxing & Hair Removal
Trendimi
Online05.2020
Certificate III - Eyelash Technician
Trendimi
Online04.2020
Certificate III - Hospitality/Responsible Service Of Alcohol
Eclipse Vale Pty Ltd
Broadbeach, QLD03.2012
Certificate III - Nail Technology
Artform Nail Creations
Perth, WA03.2010
Year 10 - General Education
Kelmscott Senior High School
Kelmscott, WA06.2009
Skills
- Prioritization
- Coordination
- Customer Relations
- Service Standard Compliance
- Social Perceptiveness
- Business Development Understanding
- Microsoft SharePoint
- Customer Consulting
- Microsoft Word
- Adobe Systems Adobe Creative Cloud
- Strong Analytical and Problem-Solving Skills
- Account Management
- Microsoft Windows
- Adobe Systems Adobe Flash
- Research
- Microsoft Excel
- Livechat Messaging
- Office Equipment Proficiency
- Microsoft Internet Explorer
- Time Management
- Product Organization
- Documentation
- Typing Proficiency
- Retail Sales Customer Service
- Document and Records Management
- Computer Proficiency
Timeline
Eyelash Extension Technician
Self Employed Services
04.2019 - 04.2022
Certified Nail Technician
Self Employed Services
03.2010 - 02.2015
Cashier Assistant
Chicken Treat
04.2007 - 07.2009
Certificate III - Business Management
Alffie
Certificate III - Professional Waxing & Hair Removal
Trendimi
Certificate III - Eyelash Technician
Trendimi
Certificate III - Hospitality/Responsible Service Of Alcohol
Eclipse Vale Pty Ltd
Certificate III - Nail Technology
Artform Nail Creations
Year 10 - General Education
Kelmscott Senior High School
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