Kiara Tranquilli
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong customer service, organisation and time management skills. Recognised for consistently building relationships with clients and leading teams to successfully execute events.
Overview
9
9
years of professional experience
Work History
Events Operations Officer
University of Melbourne Student Union
07.2023 - 12.2023
- Supported the delivery of small & large scale events.
- Led venue site inspections & liaised with stakeholders to ensure smooth and efficient delivery of events, whilst complying with legal & accessibility requirements.
- Developed & managed event critical paths, work plans, timelines & schedules.
- Managed venue bookings, university services, power, waste management & more.
- Handled quotes, contracts, and negotiations.
- Provided advice & operational support to staff, student representatives & volunteer program directors in the pre-event consultation & planning, implementation and evaluation of departmental events.
- Rostered & managed event casual staff.
Event Coordinator
St Andrews Hotel & Conservatory Fitzroy
08.2019 - 06.2023
- Winner of Best Function Coordinator - Australian Bridal Industry Awards Victoria 2023
- Met with potential clients to perform site inspections.
- Led meetings prior to event to go over logistics, checklists and delegate assignments to staff.
- Developed floor plans with event setup requirements & provided recommendations.
- Organised food and beverage selections and audio-visual arrangements.
- Trained and supervised staff required for functions.
- Delivered high level of quality service to each client & patron, resulting in consistent, positive feedback from guests.
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Assisted in bistro service & management, bartending (including cocktails & coffee) & waitressing duties where required.
- Assisted with social media posts & enquiries.
- Created floral arrangements weekly.
Business Development Manager
Premium Event Solutions
11.2018 - 07.2019
- Generated leads and sourced business opportunities to bring in new company revenue.
- Assisted with general administrative tasks & provided office management support.
- Created team rosters.
- Gathered timesheets to prepare weekly payroll data for processing by payroll manager.
- Conducted phone interviews for potential new employees, created employee files & led training inductions.
- Managed sites & team enquires.
- Assisted with manual labour tasks where required
- Coordinated travel & accommodation bookings for outer state jobs.
Event Staff
Event Workforce Group
08.2017 - 08.2019
- I worked several different roles at a variety of small and large scale events. This included; supervising, customer service, guest services/registration, & sales. A full list of all roles and events worked can be found on my LinkedIn profile (linkedin.com/in/kiara-tranquilli).
Pharmacy Assistant
Quality Pharmacy
10.2014 - 01.2018
- Answered customer questions about prescribed and OTC medications, referring to pharmacist when necessary.
- Provided dispensary assistance.
- Managed inventories, rotated stock, removed expired or damaged products and counted stock.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Education
Diploma of Event Management -
Swinburne University of Technology
2018
VCE -
Northern College of The Arts And Technology
2016
Our Lady of Mercy College
2014
Skills
- Events Coordination
- Customer Service
- Administration
- Staff Management
- Sales
- Client & Stakeholder Communication
- Strong Customer Rapport
- Microsoft Office Suite
- Tech-savvy
- Time Management
- Attention to Detail
- Able to work Autonomously and in a Team
- Always Punctual
- Ability to Multitask and Prioritise
- Bartending (including cocktails & coffee)
- Waitressing
Additional Information
Event Workforce Group
Administrative Intern
11/17 - 02/18
Air Events Global
Event Marketing Intern
10/17 - 12/17
Sport Projects
Event Intern
09/17 - 10/17
References
Jasmin Vujic - Publican at St Andrews Hotel
Mob: 0434 208 872
Susan Roberts - Venue Manager at St Andrews Hotel
Mob: 0414 720 170
Timeline
Events Operations Officer
University of Melbourne Student Union
07.2023 - 12.2023
Event Coordinator
St Andrews Hotel & Conservatory Fitzroy
08.2019 - 06.2023
Business Development Manager
Premium Event Solutions
11.2018 - 07.2019
Event Staff
Event Workforce Group
08.2017 - 08.2019
Pharmacy Assistant
Quality Pharmacy
10.2014 - 01.2018
Diploma of Event Management -
Swinburne University of Technology
VCE -
Northern College of The Arts And Technology
Our Lady of Mercy College
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