Kiara Underwood
Narangba,QLD
Summary
Recently relocated to Queensland, I am an accomplished hospitality professional committed to delivering exceptional service and achieving operational excellence. Proficient in team management and ensuring guest satisfaction in dynamic settings, I am now seeking a career transition to apply excellent communication, problem-solving, and teamwork skills in a new industry. As a quick learner with a fresh perspective and a strong work ethic, I am ready to contribute to a different field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Express Professionals/ Downer Group
Bungendore, NSW
09.2023 - 12.2023
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Supervisor
Caphs Restaurant and Bar
Manuka, ACT
06.2020 - 12.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Food and Beverage Supervisor
The National Gallery of Australia
Parkes, ACT
09.2022 - 06.2023
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
The Alby
Woden, ACT
11.2021 - 03.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
English/History Major
Narrabundah College
Kingston, ACT12.2020
Skills
- Staff Leadership
- Complaint Resolution
- Critical Thinking
- Exceptional Customer Service
- Speedy and Efficient
- Timesheet Organization
Certification
- RSA
- RCG
- Barista Trained by ONA
References
References available upon request.
Timeline
Barista
Express Professionals/ Downer Group
09.2023 - 12.2023
Food and Beverage Supervisor
The National Gallery of Australia
09.2022 - 06.2023
Bartender
The Alby
11.2021 - 03.2022
Supervisor
Caphs Restaurant and Bar
06.2020 - 12.2023
English/History Major
Narrabundah College
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