Kiara Ventra
Penrith,NSW
Summary
I am a flexible individual who is seeking a customer-centric environment to further develop my existing skills and knowledge. I am a diligent and adaptable worker who strives to always apply myself to a high standard.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Indoor Plant Technician
Indoor Plant Solutions
Silverwater, NSW
09.2024 - Current
- Water the plants as needed.
- Remove dead plants and replant with new ones.
- Remove dust from plants and prune.
- Deadhead flowers and remove dying leaves.
- Organise how many plants are needed and mulch.
Casual Guest Services Manager
IFLY Downunder
Penrith, NSW
01.2024 - Current
- Organised and supervised the daily activities of front desk staff to ensure efficient operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to and resolved guest issues or complaints.
- Provided guidance to team members regarding best practices for handling customer inquiries or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Transport Customer Service
DHL
Eastern Creek, NSW
11.2022 - 11.2023
- Used Microsoft programs to reconcile duties.
- Provided the first point of contact for all customer inquiries and communications, via both telephone and email.
- Recorded and filed confidential information accordingly.
- Updated daily reports to ensure orders are getting delivered, and organizing replacement orders when necessary.
- Tracking urgent orders to ensure delivery in the time frame requested.
Food Service Worker
Frangos
Penrith, NSW
01.2021 - 02.2022
- Maintained a high level of customer service at all times, resolving conflict when necessary.
- Completed stock takes and replenishment of stock.
- Prepared food and beverages in accordance with WH&S guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Experience with the POS system to process sales and returns.
- Maintained a flexible schedule and volunteered for extra shifts during busy periods to alleviate staffing shortages.
- Accessing and utilizing food delivery programs.
- Maintained the cleanliness of the store environment.
Education
High School Diploma -
CathWest Innovation College
Emu Plains06-2020
Certificate III Hospitality - Hospitality
CathWest Innovation College
Emu Plains, NSW05-2020
Certificate III - Business Services
CathWest Innovation College
Emu Plains, NSW05-2020
Skills
- Effective communication
- Reliability
- Teamwork and collaboration
- Attention to detail
- First aid and CPR
- Data entry
- Customer service
Certification
- NSW Employee WWC Check
- NSW Driver's License
- First Aid and CPR Certificate
- Police Check
Timeline
Indoor Plant Technician
Indoor Plant Solutions
09.2024 - Current
Casual Guest Services Manager
IFLY Downunder
01.2024 - Current
Transport Customer Service
DHL
11.2022 - 11.2023
Food Service Worker
Frangos
01.2021 - 02.2022
High School Diploma -
CathWest Innovation College
Certificate III Hospitality - Hospitality
CathWest Innovation College
Certificate III - Business Services
CathWest Innovation College
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