Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiayla Newton

Brisbane,QLD

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and maximizing sales, notably at The Cheesecake Factory. Skilled in beverage preparation and adept at handling difficult customers, I excel in fast-paced environments, driving service excellence and operational efficiency. Passionate about delivering outstanding service and achieving remarkable results through teamwork and innovation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Grand Central Hotel
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.

Park Ranger

Kakadu National Park
02.2023 - 03.2024
  • Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
  • Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Provided support during search-and-rescue missions, helping locate lost individuals while ensuring safety protocols were followed.
  • Implemented effective pest control measures to protect native plant communities from invasive species threats.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Distributed park and trail maps, provided park information and answered customer service questions.

Bartender

Berry Springs Tavern
01.2022 - 12.2022
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Kitchen Hand

Bladin Point Military Quarantine Facility
10.2021 - 11.2021
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.

Utility Worker

Berrimah Defence Base
02.2021 - 06.2021
  • Promoted a culture of health and safety awareness by displaying professionalism and attentiveness in all temperature-checking tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Ensured compliance with food safety regulations through consistent sanitation practices, temperature monitoring, and proper product handling techniques.

Bakery Assistant

The Cheesecake Factory
01.2015 - 09.2015
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Education

Australian Paramedic Collage

Charles Darwin University
Darwin, NT

Club Training Australia
Brisbane, QLD

Good Shepherd Lutheran Collage
Darwin, NT

Darwin High School
Darwin City, NT

Skills

Changing beer kegs

Certification

Responsible service of alcohol

Responsible service of gambling

Food handling certificate level 1

Prepare and serve espresso coffee

Use hygienic practices for food safety

Drivers license

White card

Timeline

Bartender

Grand Central Hotel
06.2024 - Current

Park Ranger

Kakadu National Park
02.2023 - 03.2024

Bartender

Berry Springs Tavern
01.2022 - 12.2022

Kitchen Hand

Bladin Point Military Quarantine Facility
10.2021 - 11.2021

Utility Worker

Berrimah Defence Base
02.2021 - 06.2021

Bakery Assistant

The Cheesecake Factory
01.2015 - 09.2015

Australian Paramedic Collage

Charles Darwin University

Club Training Australia

Good Shepherd Lutheran Collage

Darwin High School

Similar Profiles

CREATE PROFILE
Kiayla Newton