Kieren Elliott
Brisbane,QLD
Summary
Seasoned professional with a proven track record at Queensland Rail, adept in process improvement and leadership. Excelled in developing strategic learning initiatives and fostering strong stakeholder relationships. Demonstrated expertise in facilitation and operations management, significantly enhancing project delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Operational Readiness Interface Advisor
Queensland Rail
Brisbane, QLD
09.2024 - Current
- Draft Change Notices, Go Live Recommendations, Operational Readiness Assurance Report, and SEQ Integrated Operational Plan (SEQ IOP) Committee Paper.
- Assisted in the development of lessons learned for the first train in the tunnel.
- Maintenance and update of the Operational Planning Scorecard.
- Coordination of monthly Go Live meetings.
- Auditing and updating of evidence to support project milestones.
Training Integration Adviser
Queensland Rail
Brisbane, QLD
10.2023 - 09.2024
- Developed and executed Learning Strategy for Cross River Rail program.
- Oversaw project management to meet training deliverables for the first train in the tunnel.
- Developed effective learning projects and training materials.
- Stakeholder management.
- Oversaw Risk Based Training Needs Analysis workshops for Enhanced Radio Systems
- Development of Day in the Life Of (DILO) for the First Train in the Tunnel.
- Development of a Safe Work Method Statement (SWMS) for the First Train in the Tunnel.
- Development and delivery of a Familiarisation Package for Network Maintenance staff to support the energisation of the tunnel.
- Development of Managed Documents and processes to support Asset Training Delivery.
Manager, Learning and Development
Expedia Group
Vancouver, BC
08.2021 - 09.2023
- Lead a team of Instructional Designers, Performance Consultants, and Learning Management System Administrators.
- Upskill of 5200 learners to support launch of new reservations platform.
- Manage the daily operations and overall strategy of the Expedia Cruises Learning team.
- Maintain strong relationships with stakeholders and lead stakeholder meetings.
- Review e-learning, workshops and virtual instructor led training for Expedia Cruises.
- Classroom Facilitation.
- Provide performance reporting to stakeholders and senior leadership team.
Program Manager, Onboarding
Expedia Group
Vancouver, BC
01.2020 - 08.2021
- Delivered individualized coaching sessions for new franchisees.
- Facilitated virtual sessions via Zoom and Microsoft Teams.
- Led classroom sessions.
- Review draft e-learning courses.
- Workshop content creation.
- Learning Management System (LMS) Administration: Saba and Adobe Learning Manager..
- Review and audit training material.
Operations Manager
Flight Centre Travel Group
Vancouver, BC
01.2015 - 01.2020
- Managed the day to day operations of Flight Centre Holidays
- Developed and implemented processes.
- Classroom training for new hires (reservations systems and travel product.)
- Resolved escalated customer concerns.
- Conducted diverse training programs in both virtual and classroom settings.
- Developed and managed job aids.
- Supported reservation systems at a high level.
Education
Diploma of Adult Education
Vancouver Community College
Vancouver01-2023
Train The Trainer
Vancouver Community College
Andover, TASSkills
- Relationship building
- Process improvement
- Facilitation
- Strategy
- Operations
- Leadership
Timeline
Operational Readiness Interface Advisor
Queensland Rail
09.2024 - Current
Training Integration Adviser
Queensland Rail
10.2023 - 09.2024
Manager, Learning and Development
Expedia Group
08.2021 - 09.2023
Program Manager, Onboarding
Expedia Group
01.2020 - 08.2021
Operations Manager
Flight Centre Travel Group
01.2015 - 01.2020
Diploma of Adult Education
Vancouver Community College
Train The Trainer
Vancouver Community College
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