Kim Barry
Maryland,NSW
Summary
Dedicated professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges, to best enhance the organizational brand. Knowledgeable & accomplished in planning and executing professional services in fine detail & with absolute accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Funeral Arranger
Pettigrew Family Funerals
Wallsend, NSW
12.2009 - Current
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Communicated with insurance companies to secure death benefits for payment of services.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Drafted and published obituaries per week on behalf of families served.
- Conducted more than 1000 funerals, visitations and memorial services over course of years.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Completed death certificates, burial permits and other legal documents for families.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Helped families select funeral and burial details from range of available options. Worked with cemeteries to schedule grave opening and closing.
- Improved appearance of remains with use of cosmetics.
- Monitored high-volume phone lines and displayed proper phone etiquette. Gained hundred's of customer testimonials & Thank You's
- Discussed pre-arranged funeral options and explained pricing to clients.
- Interviewed, and trained staff members.
Assistant Manager
ANZ Banking Group
Maitland, NSW
04.2005 - 11.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Mobile Lending Manager
Newcastle Permanent Building Society
Newcastle, NSW
02.1994 - 03.2005
- Used Microsoft Word and other software documents and other communications.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time, often working over & above expectation in order to consistently exceed company targets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered Home Loan Approvals to customer locations within specific timeframes.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed on-site evaluations, internal audits and customer surveys.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
Callaghan College Wallsend Campus
Wallsend, NSW11.1990
Skills
- Knowledge of Microsoft programs
- Excellent customer care -Empathetic and Caring
- Self-Motivated and methodical multitasking
- Excellent Written & Verbal Communication
- Diverse; able to adapt to each individual client /situation
Certification
- Workplace Health & Safety Queensland Construction Induction
(National OHS General Induction Training) - White Card
Card No: 188 8536
RTO No: 91521
Issued: 27/10/2015
Timeline
Funeral Arranger
Pettigrew Family Funerals
12.2009 - Current
Assistant Manager
ANZ Banking Group
04.2005 - 11.2009
Mobile Lending Manager
Newcastle Permanent Building Society
02.1994 - 03.2005
High School Diploma -
Callaghan College Wallsend Campus
- Workplace Health & Safety Queensland Construction Induction
(National OHS General Induction Training) - White Card
Card No: 188 8536
RTO No: 91521
Issued: 27/10/2015
Similar Profiles
Cathy BerryCathy Berry
FUNERAL DIRECTOR'S ASSISTANT at PETTIGREW FAMILY FUNERALSFUNERAL DIRECTOR'S ASSISTANT at PETTIGREW FAMILY FUNERALS
Keely MckellarKeely Mckellar
Catering and Function Host at Pettigrew Family FuneralsCatering and Function Host at Pettigrew Family Funerals
Thomas BeckerThomas Becker
Funeral Arranger / Conductor at Becker Family FuneralsFuneral Arranger / Conductor at Becker Family Funerals