Dynamic change leader with a proven track record at the Department of Children, Youth Justice and Multicultural Affairs, enhancing digital adoption and stakeholder engagement through strategic organisational change management and communications. Expert in Microsoft D365 implementation and adept at fostering enthusiastic team environments. Achieved a 35% increase in user adoption rates, showcasing exceptional project management and internal communications skills.
Hi, I’m
Kim Droney
Brisbane,QLD
Summary
Overview
22
years of professional experience
1
Certification
Work History
Department of Children, Youth Justice and Multicultural AffairsBrisbane, Australia
Program Change and Communications Manager - Unify Program - Business Readiness and Engagement
01.2023 - Current
Job overview
- Directed organisational change management for ICT digital transformation using Microsoft D365, benefiting 6,500 internal users and over 10,000 external stakeholders which connects to practice and business transformation initiatives
- Led the implementation of the Walkme Digital Adoption Platform, increasing user adoption rates by 35% through just-in-time solution guidance
- Managed the Go Live Coordination Centre, achieving successful benefit realisation and reducing post-implementation issues by 70%
Department of Children, Youth Justice and Multicultural AffairsBrisbane, Australia
Digital Communications Specialist - Unify Program - Business Readiness and Engagement
04.2022 - 01.2023
Job overview
- Directed organisational change communications, enhancing end-user readiness and digital adoption of the Unify ICT Program
- Served as a digital advisor for new ways of working, increasing user readiness by 30% through strategic guidance and support
- Implemented change management strategies, aligning with organisational goals and improving digital adoption
Department of Children, Youth Justice and Multicultural AffairsBrisbane, Australia
Acting Learning Manager - Unify Program - Business Readiness and Engagement
08.2022 - 10.2022
Job overview
- Led the learning and development team to deliver multi-modal ICT learning and adoption programs for the SCAN product
- Developed and implemented comprehensive training modules, achieving a training completion rate of 80% among staff
- Streamlined training processes, improving efficiency and reducing training time by 30%
yourtownBrisbane, Australia
Senior Advisor Digital Change - LEAD Program
01.2022 - 04.2022
Job overview
- Led strategic development for digital transformation to improve service delivery, enhancing business readiness and stakeholder engagement, resulting in a 35% increase in user adoption rates
- Conducted impact assessments and analysis, identifying key areas for improvement and reducing project risks by 70%
- Managed internal staff communications and program change management, improving overall communication effectiveness throughout a nationally located workforce
AGPAL & QIPBrisbane, Australia
National Marketing and Communications Manager
01.2020 - 06.2021
Job overview
- Change management and communications for a B2B eCommerce and financial implementation, enhancing business processes and automation, resulting in a 35% increase in user conversion rates
- Ensured GDPR compliance and secure payment gateway integration, mitigating project risks and improving customer data security
- Led Hubspot integration, business analysis, and customer journey mapping, aligning change strategies with organisational goals and improving overall customer experience
The Australian Institute of Personal Trainers (RTO 32363)Brisbane, Australia
Head Of Content
06.2018 - 08.2019
Job overview
- Implemented marketing automation strategies, including Salesforce integration and marketing conversion funnels for B2B and B2C, improving conversion rates by over 20%
- Enhanced user engagement and sales by 15% through targeted marketing campaigns and automation processes
- Streamlined marketing operations, resulting in an increase in efficiency and reduced manual workload
The University of QueenslandBrisbane, Australia
Digital Campaign Manager
08.2017 - 06.2018
Job overview
The University of QueenslandBrisbane, Australia
Communications Manager
01.2017 - 08.2017
Job overview
Electrogroup Apprenticeships and TrainingBrisbane, Australia
Marketing and Communications Manager
11.2015 - 01.2017
Job overview
Consultancy and ContractingBrisbane, Australia
Organisational Change and Communications Consultant
12.2013 - 11.2015
Job overview
AECOMBrisbane, Australia
ANZ Branding Manager
01.2012 - 12.2013
Job overview
Technology OneBrisbane, Australia
Senior Graphic Designer
06.2009 - 01.2012
Job overview
FreelanceBrisbane, Australia
Freelance Marketing and Communications Consultant
02.2003 - 01.2012
Job overview
Education
CQUniversity
Bachelor of Arts from Journalism, Public Relations and Professional Communication
01.1998
University Overview
Skills
- Organisational change management
- PROSCI
- ADKAR
- Lean Change
- Change and corporate communications
- Salesforcecom implementation
- Microsoft D365 Implementation
- Hubspot project management
- Squiz Matrix project management
- E-commerce project management
- Canva
- Jira
- Confluence
- DevOps
- ServiceNow
- Project management
- Communications strategy
- Internal communications
Certification
- Agile Product Owner Role: Foundations
- Change Management Foundations
- Agile Leadership: Introduction to Change
- Various WalkMe certifications
References
References
References available upon request.Similar Profiles
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