Kim Petersen
Ingham,Qld
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a position. Offering excellent communication and good judgment. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Impeccable management skills and communication to get the best response and work from staff members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Employment Broker
QITE
Ingham, QLD
03.2024 - 07.2024
- Increased client satisfaction by providing tailored employment advice and personalised service.
- Managed clients '' portfolios with a focus on management and diversification for optimal results.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Negotiated favourable terms for clients during tough times , maximising their mandatory requirements. .
- Collaborated with colleagues to develop innovative strategies, resulting in improved performance for our clients.
- Conducted regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing employment conditions.
- Educated clients on various training options, empowering them to make informed decisions about their employment futures.
- Meeting KPI’s for a non for profit company.
- Working in the phone hub sector - conducting appointments via phone and recording details within Workforce Australia system.
Community Recovery Worker
QLD Government
Ingham, QLD
02.2024 - 03.2024
- Assisted clients with submitting claims relating to cyclone.
- Enhanced clients satisfaction by providing compassionate care and establishing strong rapport with clients and their families.
- Collaborated with professionals to Aquire plans tailored to each client's unique mental health and wellbeing needs.
Mine Site All Rounder
Axis Minerals
Mt Moss Mine, Paluma
09.2023 - Current
- Worked closely with fellow staff members in developing and implementing educational activities.
- Sanitized dishes, tabletops, and frequently touched surfaces to prevent spreading of germs.
- Prepared and served meals to employees.
- Maintained clean, neat and tidy reception/office areas at all times.
- Maintained tidy and clean rooms with fresh linen weekly.
- Administration duties in mine office.
Service Advisior
Honeycombes
Ingham, Qld
10.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
Retail Assistant
Bossiboots
Ingham, Qld
09.2020 - 10.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Logged reports, expenses, receipts and sales documents into digital database.
Office Administration Assistant
Harvey Norman
Ingham, Qld
02.2021 - 08.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Oversaw automated tracking and documentation of data, supplier correspondence and office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Branch Co-ordinator
Everglow Community Care Links
Ingham, Qld
08.2019 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Office Manager
Ingham Ice And Refrigeration
Ingham, Qld
01.2018 - 02.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw quality control and productivity rates to increase revenue and production times.
Director
Petersen Pastoral Properties
Ingham, QLD
11.1999 - 02.2019
- ired and directed teams to achieve daily and long-term operations and business goals.
- Provided documentation of processes to comply with regulations and company policies.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Managed all the bookings of livestock to Meatworks and sale yards.
- Organised the musters and booked the helicopters and trucks required.
- Finalised the BAS and sent through to accountants to be lodged to the ATO.
- Paid accounts and staff via internet banking,
Head of Housekeeping Services
Lyndoch Motor Inn
Cardwell, QLD
01.2017 - 11.2017
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Bar and Gaming Shift Manager
Royal Hotel
Ingham, QLD
10.1999 - 11.2000
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Recovery Team Member
QLD Government
Ingham, QLD
03.2025 - Current
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Developed, implemented, and operated network system, processed claims and procedures.
- Used customised system and kept detailed notes and documentation on clients grants.
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Provided excellent customer service by assisting customers with questions or concerns regarding claims or grants.
- Established positive relationships with coworkers, fostering collaboration to achieve shared goals within the recovery team setting.
- Increased efficiency in processing grants by mastering use of various tools and software applications specific to recovery operations.
- Ensured prompt response times throughout the day, addressing time-sensitive matters as they arose.
Education
No Degree -
Mt St Bernards College
Herberton, QLDSkills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Active Listening
- Decision Making
- Responsible
- Data Entry
- MS Office
- Teambuilding
- Leadership
- Organization and Time Management
Additional Information
Phone reference:
Prudence Cavati
Everglow Community Care
0475755441
Zenan Reinaudo
Senior case manager/ Social worker
Everglow Community Care
0400762103
Meagan Furber
Branch manager
Honeycombes Sales and Service
0455 121 017
Timeline
Recovery Team Member
QLD Government
03.2025 - Current
Employment Broker
QITE
03.2024 - 07.2024
Community Recovery Worker
QLD Government
02.2024 - 03.2024
Mine Site All Rounder
Axis Minerals
09.2023 - Current
Service Advisior
Honeycombes
10.2021 - Current
Office Administration Assistant
Harvey Norman
02.2021 - 08.2021
Retail Assistant
Bossiboots
09.2020 - 10.2021
Branch Co-ordinator
Everglow Community Care Links
08.2019 - 09.2020
Office Manager
Ingham Ice And Refrigeration
01.2018 - 02.2019
Head of Housekeeping Services
Lyndoch Motor Inn
01.2017 - 11.2017
Director
Petersen Pastoral Properties
11.1999 - 02.2019
Bar and Gaming Shift Manager
Royal Hotel
10.1999 - 11.2000
No Degree -
Mt St Bernards College