Yolanda Feng
Perth,WA
Summary
A highly self-motivated, driven individual with a strong background in sales, recruiting and customer service. Expertly in building relationships with clients and delivering tailored service to meet their needs and expectation, the ability to carry out any given task to an exceptionally high standard while effectively managing my time. I aspire to work in a great place where I can utilise my skills while gaining new knowledge and experience.
Overview
11
11
years of professional experience
Work History
Employment Broker
Workskil Australia
03.2023 - Current
- Meeting customers, assess customer’s strengths, identity and create employment opportunities for them
- Network and establish relationships with employers
- Delivering professional and friendly customer service and build positive relationships among a diverse range of customers and employers
- Coordinate recruitment opportunities and work with employers to meet their employment needs
- Running pre-employment programs and seminars to provide customers with pre-employment training, job preparation and support
- Reverse market customers and create sustainable job opportunities for customers
- Work with culturally or linguistically diverse people, indigenous clients, homeless individuals, ex-offenders, customers with mental illness, youth, and disadvantaged groups
- Manage a strong and complex administration workload
- Collaborating with teammates to ensure individual targets and team goals are achieved.
Sales Representative
Carpet Call
01.2022 - 01.2023
- Meeting customers and delivering excellent customer service (assisting customers with their enquiries)
- Understanding customers’ needs and requirements
- Building good rapport and trust with customers
- Identifying target customers and arranging meetings with prospective customers
- Coordinating sales efforts with marketing programs
- Learning and practicing new sales methods and strategies
- Administration and documentation
- Meeting or exceeding sales targets
- Preparing monthly and weekly sales reports.
Dental Assistant
Maven Dental
01.2019 - 01.2021
- Handling busy telephones
- Maintaining daily appointing books
- Delivering excellent customer services to patients
- Building solid relationships with customers from various backgrounds
- Assisting the dentist during treatment procedures
- Maintaining dental operating equipment
- Maintaining sterilisation and infection control
- Administration duties (record patient information, etc)
- Actively being part of a good team.
Business Development Manager
Oventus Medical Australia
01.2016 - 01.2018
- Arranging meetings and appointments to access Chinese companies and hospitals
- Building and maintaining relationships with clients
- Attending networking events, and conferences
- Learning and assisting with Chinese regulatory FDA approval
- Presenting and demonstrating products knowledge
- Prepare and implement various capture methods for business development
- Maintaining all communication with Directors.
Sales Representative
Central Equity Ltd.
01.2016 - 01.2018
- Serving clients who are referred or enquire directly
- Educating customers the benefits of investing in the assets we are selling
- Displaying a positive and professional attitude
- Maintaining a high level of ethical standards and upholding company values
- Delivering excellent customer service to clients
- Identifying prospective buyers and leading sales.
Dental Reception Coordinator
QV1 Dental
01.2013 - 01.2015
- Greeting customers and establishing good rapport
- Assenting patients in filling required forms
- Handling phone calls and emails
- Booking patients in for appointments
- Preparing daily schedules for dentist
- Managing patient documentation
- Invoicing and collecting payments
- Ordering and purchasing stationery and equipment.
Education
Skills
- Honest and ethical
- Confident and optimistic
- Detail and goal oriented
- Resilient
- Reliable and responsible
- Persistence
- Passionate
- Independent worker
- Empathy
- Good listener
- Fast learner
- Organised and efficient
- Working well under pressure
- Excellent communication
- Motivated and driven
- Adaptability
- Discipline
- Meeting deadlines
- Problem solving
- Fluent in English and Mandarin
Additional Information
True, True, Australian
References
References available upon request
Languages
Chinese (Mandarin)
Timeline
Employment Broker
Workskil Australia
03.2023 - Current
Sales Representative
Carpet Call
01.2022 - 01.2023
Dental Assistant
Maven Dental
01.2019 - 01.2021
Business Development Manager
Oventus Medical Australia
01.2016 - 01.2018
Sales Representative
Central Equity Ltd.
01.2016 - 01.2018
Dental Reception Coordinator
QV1 Dental
01.2013 - 01.2015