Administration
Kim Presnell
RN Employment Services
Tennant Creek,NT
29
years of professional experience
Worked in Aged Care for 16 years Administration Officer for 4 years Caring Funny Enthusiastic Administration Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Work History
Administration/ EPS Officer
9 Months- Oversaw daily operations to ensure compliance with company policies and industry standards.
- Developed training materials to enhance staff performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Performed administrative duties such as answering phones, distributing mail, and updating databases.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
Customer Service
5 Months- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Welcomed and greeted guests and delivered outstanding customer service.
Customer Service Officer
1 Year 9 Months- Answered phone with positive attitude and asked questions to better understand customer needs.
- Set up and activated customer accounts.
- Determined accurate prices for registration customer services, consistently.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
Assistant Property Manager
1 Year 9 Months- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled security deposit refunds.
- Met with clients to negotiate management and service contracts.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Handled resident complaints and expedited maintenance requests.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Checked rental eligibility by following company's verification process.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Conducted tours of vacancies with prospective tenants.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
Cleaner
2 Months- Replenished amenities such as shampoos, soaps, and lotions in cabins when needed.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Polished furniture to remove dust and dirt buildup.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Provided assistance with laundry services when needed.
- Scrubbed walls to remove scuff marks or stains.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Transported trash bags to designated disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Notified managers of repair needs or additions to building operating systems.
- Followed company uniform, performance and security policies with every job.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Dusted furniture, machines or equipment.
Disability Case Manager
1 Year 9 Months- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Conferred with representatives of local governments to assess and meet community needs
- Worked with senior case managers to coordinate team development activities and trainings
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Wrote SIL plans
- Wrote ROC up
- Wrote RFS
Administration Assistant
1 Year 5 Months- Payroll
- Enter times into Venus for payroll
- Answer phones
- Collect mail
- Write up Purchase Orders
- Contact suppliers
- Rosters
- Use Microsoft excel, word
- Maintained financial accuracy by collecting deposits, fees and payments
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Arranged rapid office equipment repair and maintenance with vendors
- Organized weekly staff meetings and logged minutes for corporate records
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Administration
1 Year 11 Months- Answered phones
- Collected mail
- Enter payroll
- Order groceries
- Enter data for NDIS
- Care Plan
Support Worker
19 Years 1 Month- Transported clients to appointments, shopping venues and entertainment events
- Documented daily activities, behaviors and incidents for permanent record
- Intervened in crisis situations to protect residents and others
- Trained all new personnel
- Drafted timetables and work programs
- Maintained equipment and inventory records.
Education
Skills
Cert 3 in Aged Care
First Aid certificate
Able to use Venus payroll
Petty Cash reconciliation
Computer skills
Able to use Microsoft Word
Excel
Account Management
Data Entry
Documentation and Reporting
Payment Processing
Records Maintenance
References
References Available on request
Timeline
Administration/ EPS Officer
RN Employment Services
12.2025 - CurrentRead More
Customer Service
Barkly Hardware and Rural Supplies
06.2025 - 11.2025Read More
Customer Service Officer
Nt Government
10.2022 - 07.2024Read More
Cleaner
Outback Caravan Park
04.2021 - 06.2021Read More
Assistant Property Manager
Andrews Property
01.2021 - 10.2022Read More
Disability Case Manager
ITEC Health
07.2019 - 04.2021Read More
Administration Assistant
ITEC Health
02.2017 - 07.2018Read More
Administration
Community care Barkly
03.2015 - 02.2017Read More
Support Worker
Pulkapulkka Kari Aged Care
01.1998 - 02.2017Read More
Hervey Bay High
Read More