Kim Thompson
Stockleigh,QLD
Summary
Administrative professional with a proven track record in managing office environments and facilitating efficient operations. Known for strong focus on time management, efficiency and adapting to changing needs, ensuring reliable support across various functions. I have excellent organizational and communication skills, and work well within a team environment as well as on my own, flexible with changing needs, adept in handling correspondence, known for reliability, and a strong effective communicator.
Overview
20
20
years of professional experience
Work History
Administrative Officer
Kings Christian College
Pimpama, QLD
02.2024 - Current
- Coordinated administrative tasks to enhance operational efficiency and support daily activities.
- Managed scheduling and calendar appointments for faculty, ensuring optimal time utilization.
- Assisted in event planning, contributing to successful execution of school functions and activities.
- Developed and maintained filing systems, improving document retrieval processes and organization.
- Supported budget management by tracking expenses and processing invoices accurately.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained inventory of office supplies and placed orders.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
Office Manager
Alutrade Sourcing Solutions
Loganlea, QLD
02.2009 - 02.2024
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Developed and maintained comprehensive filing systems for improved information retrieval.
- Coordinated team meetings, preparing agendas and documenting minutes for clarity and follow-up.
- Oversaw budget management, tracking expenses to align with organizational goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Officer
Upsteam Printing Solutions
Melbourne, VIC
05.2005 - 01.2009
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Streamlined complaint handling processes, improving response times and customer feedback ratings.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Roosevelt High School
Harare Zimbabwe11-1988
Skills
- Scheduling and calendar management
- Database administration/ data entry
- Account reconciliation
- Administrative support
- Customer and client relations
- Computer proficiency
- Verbal communication
- Dedicated team player
- Meticulous attention to detail
- Professional and mature
- Customer service
- Application/enrolment processing
Timeline
Administrative Officer
Kings Christian College
02.2024 - Current
Office Manager
Alutrade Sourcing Solutions
02.2009 - 02.2024
Customer Service Officer
Upsteam Printing Solutions
05.2005 - 01.2009
High School Diploma -
Roosevelt High School