Kimberley Weeks
Mt Barker,SA
Summary
Dedicated Manager with extensive experience in patient services within general practice. Demonstrates strong client service, clear communication, and empathetic support during healthcare interactions. Manages inquiries, guides individuals through complex billing and compliance processes, and coordinates multidisciplinary teams to enhance patient experiences. Committed to supporting individuals and families during significant life transitions with professionalism and care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager
Better Medical
01.2022 - Current
- Oversee daily operations of a busy general practice clinic, ensuring efficient workflow and high-quality patient care
- Lead and manage reception and nursing teams, fostering a positive, accountable, and high-performing team culture
- Support GPs and allied health professionals to optimise clinic performance and service delivery
- Manage recruitment, onboarding, training, and performance reviews for clinical and non-clinical staff
- Prepare and manage staff and doctor rosters in line with operational needs and budget requirements
- Oversee payroll processes including timesheet approvals and leave management
- Manage all patient billing, Medicare reconciliations, bank reconciliations, and debtor follow-up
- Monitor financial performance, prepare reports, and work with senior management to drive profitability and sustainability
- Act as primary complaints officer for clinical and non-clinical matters, ensuring appropriate investigation and resolution
- Ensure compliance with RACGP standards, accreditation requirements, WHS legislation, and privacy regulations
- Oversee incident reporting and risk management processes (RIMS)
- Manage vaccine stock control, inventory, and operational supply procurement
- Coordinate marketing initiatives, seasonal campaigns, and ensure accuracy of website and online clinic information
- Monitor and manage Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) compliance and reporting
- Liaise with internal stakeholders, external providers, contractors, and community services
- Lead operational improvements and implement policies and procedures aligned with company standards
- Respond to and manage business interruptions and site-related issues as required
- Strong interpersonal and communication skills
- High attention to detail
- Avid understanding of front desk operations
- Excellent telephone etiquette
- In depth knowledge of administrative and clerical protocols
- Knowledge of customer services practices
- Experienced in event activities and fixing administrative errors.
- Strong attention to detail, organizational, and time management skills
- Ability to work effectively with wide variety of individuals.
- Resourceful and innovative in problem solving, adapt quickly to a change, strong prioritization and planning skills.
- Knowledgeable using QuickBooks, MS Office, Word, PowerPoint, Outlook and Proficient in Excel
Permanent Employee
24fit South Australia
01.2010 - 08.2018
- Marketed and promoted the seven gyms to help increase number of memberships.
- Responsible for all members’ payments and debt collections on a weekly basis.
- Set up member’s online accounts and automatic membership payments via third party payment systems.
- Helped convert the membership system from hardcopy to online.
- Set up and started all social media accounts; helping to create a buzz and interest in the new 24hour family run business.
- Responsible day to day running of gyms.
- Opened and closed during staffed hour.
- Assisted current members with equipment or specific training.
- Sign up new members and performing Gym Inductions.
- Weekly workout board and new routines.
- Monitored of 24hour surveillance.
- Recorded incident reports.
Duty Manager
Brompton Hotel
01.2006 - 12.2009
- Opened and closed the hotel
- Ability to up sale produce in the restaurant.
- Responsible for extending wine lists; ordering of new products.
- In charge alongside Manager for all rosters.
- Experience and knowledge in all areas of Hotel. Gaming room, Bistro, Front Bar, Restaurant and functions rooms.
Assistant Manager
Stirling Subway/ Mile End South
06.2005 - 02.2006
- Responsible for ordering of produce.
- Stock taking.
- Banking.
- Handled of online weekly food and fax orders.
Volunteer
Vietnam
01.2005 - 05.2005
- Working with homeless and disabled children
- Teaching English in an Orphanage
- Implemented own after hours child care program with the support of the red cross
- Sourced use of premises
- Acquired arts and crafts supplies
- Coordinated community outreach programs to engage local residents effectively.
- Collaborated with diverse teams to develop project plans and timelines.
Education
Year 12 SACE - Outdoor Education, Tourism, Nutrition, Drama, Mathematics, English, Hospitality
Pembroke College
01.2004
Skills
- Project management and business operations
- Staff recruitment and staff supervision
- Performance optimization strategies
- Data management and analysis
- Customer retention and relationship building
- Negotiation and conflict resolution skills
- Client resolution techniques
Certification
- Currently Studying Horticulture & Land Conservation Management
- Senior First Aid Certificate
- Responsible Service of Alcohol
- Attend Gaming Machines
- Provide Responsible Gambling Services
- Certificate I in Nutrition
- Certificate II in Hospitality
- Diploma in Children’s Services
- Short course in Microsoft Office with introduction to MYOB
- Babywearing Consultant/Educator Australia
- Babywearing School
- School of Babywearing UK/ Advanced Educator
- Qualified Kangatrainer/ Postnatal Fitness Instructor
Timeline
Practice Manager
Better Medical
01.2022 - Current
Permanent Employee
24fit South Australia
01.2010 - 08.2018
Duty Manager
Brompton Hotel
01.2006 - 12.2009
Assistant Manager
Stirling Subway/ Mile End South
06.2005 - 02.2006
Volunteer
Vietnam
01.2005 - 05.2005
Year 12 SACE - Outdoor Education, Tourism, Nutrition, Drama, Mathematics, English, Hospitality
Pembroke College