Kimberlie Marasigan
Riverstone,New South Wales
Summary
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to learn new skills and be motivated to overcome new challenges and develop into new roles. Committed to upholding company beliefs and adhering to policies and procedures. Thrives in a safe and inclusive work environment, demonstrating genuine care and regard for myself, my team, and customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coaching Staff Member
St George Martial Arts
2020.03 - 2020.11
- Evaluated player performance through regular assessments, identifying areas for improvement and providing constructive criticism.
- Provided guidance to students in overcoming challenges and identifying opportunities.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Mentored athletes on balancing academics and athletics, ensuring success both on and off the field.
- Facilitated group coaching sessions and provided individual coaching support.
- Contributed to successful seasons by adapting coaching tactics based on evolving team dynamics.
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Motivated athletes to become stronger, more agile, and more effective through training.
Sandwich Artist
SUBWAY®Restaurants
2021.03 - 2021.10
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted customers in choosing menu items by providing food complementing information.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Crew Member
McDonald's Restaurant
2021.10 - 2021.12
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Escalated problems or complaints to relevant manager for resolution
- Worked front counter, drive-thru and other areas such as, cafe and back area.
- Documented customer orders and conveyed special requests to kitchen staff.
- Took orders, prepared meals, and collected payments from the POS.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork amongst other crew member.
- Stock running to make sure we don't run out of stock on shift, especially during rush hours.
- Contributed to increase sales by upselling menu items and promoting special offers.
Crew Coach
McDonald's Restaurant
2021.10 - 2022.01
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase crew members engagement and productivity.
- Developed and implemented successful onboarding program.
- Understanding the Procedures and Skills required
- Teaching others correct procedures
- Enforcing QSC across the store
- Surpassing Expectations
- Manager real responsibilities
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
Shift Manager
McDonald's Restaurant
2022.01 - 2023.10
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Upheld safety standards and practices
- Operated POS system
- Maintained quality control
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Warehouse Picker + Packer
Action Workforce
2023.11 - Current
- Organized warehouse shelves and racks to maximize space utilization.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Used scanners to quickly locate and track items in warehouse.
- Kept work areas neat, clean and free from debris.
- Performed proper lifting and handling techniques to maintain safe working environment.
Education
Bachelor of Nursing - Nursing
Western Sydney University
Sydney, NSW2026
High School Diploma -
Riverstone High School
Riverstone, NSW11.2022
Skills
- Performance Improvement
- Punctual and Reliable
- Regulatory Compliance
- Safety Management
- Sales Strategies
- Problem-Solving + Decision-Making
- Contribute and strive towards achieving KPIS
- Consistently and effectively coach and provide guidance to crew
- Utilise all tools available to provide best quality coaching
- Provide direction to other team members
- Critical Thinking
- Team Collaboration and Leadership
- Problem-Solving
Certification
- First Aid Certificate
- CPR Certificate
Timeline
Warehouse Picker + Packer
Action Workforce
2023.11 - Current
Shift Manager
McDonald's Restaurant
2022.01 - 2023.10
Crew Member
McDonald's Restaurant
2021.10 - 2021.12
Crew Coach
McDonald's Restaurant
2021.10 - 2022.01
Sandwich Artist
SUBWAY®Restaurants
2021.03 - 2021.10
Coaching Staff Member
St George Martial Arts
2020.03 - 2020.11
Bachelor of Nursing - Nursing
Western Sydney University
High School Diploma -
Riverstone High School
- First Aid Certificate
- CPR Certificate
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