KIMBERLY BAXTER
Onkaparinga Hills,SA
Summary
Hardworking and dedicated Office Assistant with 3 years of experience in a fast-paced corporate environment. Offering support to Managing Director, General Manager, Senior Managers and the wider team members to help manage the day-to-day business and office operation. Maintains confidentiality, professional appearance, demeanour and expertly completes assigned tasks with focus on quality. Accustomed to working with a broad range of clientele ranging from Corporate Executives, VIPs, guests, and families. Willing to go above and beyond to ensure their requests and expectations are met. Attentive to detail with proven track record in office and front desk management, events coordination, diary and email management, finance administration, payroll, data entry, client liaison and general office duties.
Overview
16
16
years of professional experience
Work History
Administration Officer
Mission Australia
10.2023 - Current
- Undertake various administrative tasks allocated by the Service Area Manager, Program Manager, Senior Admin Officer and the wider team.
- Assisting the Program Manager in onboarding newly hired employees by preparing their allocated desk, laptops, screens, mobile, orientation materials, and providing guidance on company policies.
- Assisting the Senior Administration Officer in liaising with external stakeholders in organising in-house and off-site events.
- Managing accounts payable and end-of-month credit card reconciliation.
- Processing expenses and reimbursements for executive team members using SAP Concur.
- Scheduling First Aid training and Fire Warden refreshers for team members.
- Organising contractors for office repairs and maintenance.
- Organising service, repair and annual registration of the company's fleet vehicles.
- Enhancing customer satisfaction by efficiently answering high volume of incoming phone calls and emails and forwarding to appropriate personnel.
- Managing complex diaries and allocate appointments according to the customers schedule, and employees availability.
- Booking meeting rooms and organising catering and drinks for client and staff meetings.
- Managing and maintaining adherence to all internal and external policies and procedures.
- Provided clerical support to company employees by copying, printing, and filing documents.
- Organising outgoing mail and office equipment to be sent to interstate office.
- Organising, maintaining and updating information in computer databases.
- Maintaining confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Liaising with security in organising an access pass for team members.
- Liaising with IT and tech providers for internet, computer and phone issues.
- Maintaining office and kitchen supply inventory to maintain stock levels.
- Building rapport with internal and external stakeholders and maintain discretion in handling confidential information and data.
- Carry out day-to-day duties accurately and efficiently.
Administration Assistant
Australasian Property Development
02.2023 - 08.2023
- Supporting the Managing Director in both business and personal capacities.
- Managing and scheduling complex calendars with focus on proper allocation of executive availability.
- Assisting the Leasing and Transaction Manager with preliminaries, documentation, and lease administration for current and upcoming tenancy.
- Assisting the Accounts Manager in processing invoices, raising purchase orders, accounts payable and receivable using Xero and Workflow Max in addition to employee's monthly end-of-month credit card reconciliation.
- Oversaw fortnightly payroll by reviewing staff's timesheets to be sent to third-party processors.
- Attending to personal and annual leave requests, Employee's Superannuation and Long Service Leave.
- Receiving monthly statements from contractors and forwarding to third-party accountants.
- Scheduling regular maintenance, repair and annual registration for company's and Managing Directors' personal vehicles.
- Coordinating contractors for office repairs and maintenance.
- Liaising with IT and tech providers for any IT, internet, computer and phone issues.
- Liaising with security for employee's access cards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Support wider team with video conferences and meeting room set-ups.
- Maintaining office supplies inventory by checking stock and ordering new supplies.
- Performed administrative and clerical duties such as data entry, archiving, scanning, photocopying and printing documents.
- Organising client in-house and off-site functions and events by sending invites to internal and external stakeholders, sourcing venues, and organising catering and drinks.
- Building rapport with internal and external stakeholders in a helpful and welcoming manner and displayed absolute discretion in handling confidential information.
- Develop a willingness to help wherever additional services are needed or are required.
- Carry out day-to-day duties accurately and efficiently.
Client Experience Coordinator
Core Projects
04.2022 - 10.2022
- Performed duties assigned by Directors, Senior Project Managers, Office Manager, and the wider team.
- Assisting the Office manager and People and Culture Department in onboarding and offboarding team members.
- Assisting the Marketing and People and Culture Department in coordinating in-house and off-site functions and events.
- Assisting the Sustainability Manager in maintaining and promoting sustainability of the HQ and sales office.
- Organising transportation for Directors and Senior management
- Organising contractor for office and equipment repairs and maintenance.
- Keeping front office clean and organise to keep areas presentable for guests and maximize professional appeal.
- Enhancing customer satisfaction by efficiently managing incoming calls, and pleasantly transferred callers to appropriate personnel.
- Sorting and re-routing incoming deliveries to all internal staff members.
- Booking meeting rooms, setting up and organising caterings and drinks.
- Organising couriers for outgoing mail and office equipment to be sent to sales office.
- Restocking kitchen and office supplies to maintain adequate stock levels.
- Liaising with security in organising staff members access pass.
- Liaising with IT and tech providers for any IT, internet, computer and phone issues.
- Photocopying, scanning, and printing documents.
- Entering data, maintaining and keeping records in database.
- Editing and designing event and office posters using Canva App.
- Maintaining confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Demonstrate willingness to help wherever additional services are needed or are required
- Developed and maintained courteous and effective working relationships.
- Carry out day-to-day duties accurately and efficiently.
Front of House Concierge
Work Club Global
03.2021 - 03.2022
- Undertake various administrative tasks allocated by Front of House Manager and General Manager
- Liaising with internal department and coordinating various ad hoc request
- Entering data, maintaining and keeping records in SharePoint.
- Sorting and re routing incoming and outgoing email and parcel deliveries to Work Club member
- Booking meeting room via Office RnD, setting up and organize foods and drinks
- Editing and designing event and office posters via Canva
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Utilising Rapid Global Contractor Management System for contractors visiting the building
- Manage and order stationary and kitchen supplies
- Photocopying, scanning, and printing documents
- Maintain and service office space and equipment
- Greeting incoming tenants and visitors in friendly and professional manner
- Providing assistance and responding requests for information and answering customers questions
- Participated in team-building activities to enhance working relationships
- Management of entire lobby, and managing access security card for visitors and tenants of the building.
- Conducting building tour of new tenants of building
- Bookings taxis, restaurants on site or local including referrals and recommendations
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained clean and organize front desk.
- Carry out day-to-day duties accurately and efficiently
Food and Beverage Attendant
Hotel Chadstone MGallery by Sofitel
10.2019 - 02.2021
- Front and Back of House Duties
- Provide administration support to the manager of In-Room Dining
- Delivering food and other requests of the guest to the room
- Providing strong administrative support to other managers and departments within the team as required
- Processing customer payments and documenting orders
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisting clients and ensuring quality customer service is provided
- Maintaining the cleanliness of In Room Dining Department
- Monitor In Room Dining stock inventory and replenish as necessary
- Filing documents, photocopying and maintaining file in order
- Trained new staff members on company policies and procedures.
- Meet and greet guest upon arrival in Pastore restaurant
- Hosting
- Setting and clearing tables
- Making Barista coffee.
Food and Beverage Attendant
The Langham Melbourne
07.2018 - 10.2019
- Meet and greet customers at front of house
- Be attentive to customers' needs and meet or exceed restaurants customers service levels
- Build rapport with customers thru good service
- Train new employees in policies and procedures in Melba Restaurant
- Clean and polish cutlery and glasses
- Making barista coffee
- Served meals according to specific guest requirements
- Provided exceptional service that reflected restaurant standards and core values
- Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Food and Beverage Attendant
Paesano Restaurant
06.2018 - 07.2018
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Greeted new customers, discussed specials, took drink orders
- Answered customers' questions, recommended items and recorded order information
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers and staff
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Checked guests' identification before serving alcoholic beverages
- Restocked salad bar and buffet for lunch and dinner service.
01.2013 - 01.2018
Food and Beverage Attendant
Frankies Restaurant, Bar
01.2011 - 01.2013
- Meet and greet customers at front of house
- Responsibility in the section service of between 8 to 12 tables
- Be attentive to customers' needs and meet or exceed restaurants customers service levels
- Build rapport with customers thru good service
- Maintain a clean section and waiters station
- Assist in the restaurant setup up prior to dining service
- Work closely with other staff to ensure smooth operation of the restaurant.
Food and Beverage Attendant
Aquarium Bar and Restaurant Davao
01.2008 - 01.2011
- Experience in the restaurants overall business operation
- Meet and greet customers at front of house
- Be attentive to customers' needs and meet or exceed restaurants customers service levels
- Build rapport with customers thru good service
- Maintain a clean section and waiters station
- Assist in the restaurant setup up prior to dining service
- Assist in the smooth operation of the restaurant
- Knowledge of basic beer, wine and spirits
- General cash handling responsibilities.
Education
Associate - Hotel And Restaurant Management
Joji Ilagan Career Centre Foundation
Davao City, Philippines04.2013
High School Diploma -
Davao Central College
Davao City, Philippines03.2006
Skills
- Customer Service
- Business Administration
- Front desk management
- Company Event Coordination
- Diary and Email Management
- Data Entry and Filing Documents
- Payroll Processing
- Finance Admin Duties
- Compliance Coordination
- Stakeholder Engagement
Timeline
Administration Officer
Mission Australia
10.2023 - Current
Administration Assistant
Australasian Property Development
02.2023 - 08.2023
Client Experience Coordinator
Core Projects
04.2022 - 10.2022
Front of House Concierge
Work Club Global
03.2021 - 03.2022
Food and Beverage Attendant
Hotel Chadstone MGallery by Sofitel
10.2019 - 02.2021
Food and Beverage Attendant
The Langham Melbourne
07.2018 - 10.2019
Food and Beverage Attendant
Paesano Restaurant
06.2018 - 07.2018
01.2013 - 01.2018
Food and Beverage Attendant
Frankies Restaurant, Bar
01.2011 - 01.2013
Food and Beverage Attendant
Aquarium Bar and Restaurant Davao
01.2008 - 01.2011
Associate - Hotel And Restaurant Management
Joji Ilagan Career Centre Foundation
High School Diploma -
Davao Central College
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