Kimberly Hilton
Mount Waverley,VIC
Summary
With over 7 years' of Retail experience and 4 years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service whilst also being a reliable worker, ability to work with others in a team, Positive Personality, Quick Learner, Motivated and Hard Working.
I have been a Supervisor of a department for the last 3.5 years whilst working at Bunnings. This has proven to challenge me in my leadership journey by maintaining my high standards as well as setting achievable goals and targets for myself and my team. In 2021, I decided to go back to University and complete my course, which has helped me to get an internship with Hawthorn Football Club as their training Photographer as well a working towards another internship with The Age. I'm currently finishing my second year and will be finished by February 2023.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member and Supervisor
Bunnings Warehouse
Moorabbin & Springvale, VIC
01.2017 - Current
- Maintained a clean, organised inventory and curated displays of rotating seasonal items
- Developed team for various positions throughout the department
- Oversaw merchandising standards during new product launches
- Prioritizing stock flow and arranging new lines to be ranged in
- Set up promotional selling areas with seasonal and keying selling products
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Set and maintain best experience customer service standards along with the team
- Tracked and analyzed sales and customer trends in order to maximize sales and revenue throughout the seasons.
Pick Packer
Marley Spoon
Keysborough, VIC
06.2022 - 10.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Swim Instructor
GESAC
01.2017 - 01.2018
- Taught students pool and water safety guidelines
- Tracked students' progress and gave constructive feedback for skills requiring improvement
- Applied various teaching aids to minimise learning gaps and effectively instruct and motivate students
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
Team Member and Supervisor
01.2015 - 01.2018
- Coles
- Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Bag customers' groceries in accordance with best practices to avoid items being damaged while simultaneously scanning items and handling customer queries
- Refund items in the form of cash or credit
- Provide best customer service experience.
Education
Diploma - Media and Communication
Deakin College
Bachelor Of Arts - Photography and Media Studies
Deakin University
Skills
- Teamwork and Collaboration
- Quality Inspections
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Self-Motivated
- Problem-Solving Skills
- Originality and Creativity
- First Aid
Certification
Kelly Henderson - Manager at GESAC
Contact Number: 0417 334 049
Timeline
Pick Packer
Marley Spoon
06.2022 - 10.2022
Team Member and Supervisor
Bunnings Warehouse
01.2017 - Current
Swim Instructor
GESAC
01.2017 - 01.2018
Team Member and Supervisor
01.2015 - 01.2018
Diploma - Media and Communication
Deakin College
Bachelor Of Arts - Photography and Media Studies
Deakin University
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