KIMBERLY ROSE KIMMAYONG MANTAHA
Wynham Vale,Australia
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Front of the House
Galbi Korean Restaurant
06.2023 - Current
- Greeting customers warmly and creating a positive first impression.
- Addressing customer inquiries, concerns, or special requests.
- Taking orders and serving customers food.
Kitchen Hand/Front of the House
Garden State Café
06.2023 - 09.2024
- Following established recipes and guidelines for consistent food preparation.
- Ensuring that food is prepared and cooked to the correct specifications.
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Kitchen Hand/Front of the House/Cashier
Noodle Box
06.2023 - 08.2023
- Ensuring that all kitchen surfaces are clean and sanitized.
- Helping chefs or cooks with basic meal preparation chores such as chopping vegetables or prepping materials.
- Collect payment whether in cash or credit.
Supervisor/Team Lead
Broadpath Health Care Solutions
01.2020 - 06.2023
- Assist in hiring and training employees, monitoring employees' progress, and coaching them to cultivate the knowledge and skills to provide excellent customer service to customers.
- Preparing reports and analyzing data to support management in determining call center goals.
Supervisor/Subject Matter Expert
Sitel
12.2015 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Answer inbound calls, provide product and service information to customers, and suggest other offerings to attract potential customers.
Front of the House/ House Keeping
Banaue Restaurant and Hotel
05.2014 - 12.2015
- Keeping facilities and common areas clean and maintained.
- Welcoming the guest in a friendly manner and accompanying them to their tables.
- Present menu and provide detailed information when asked.
Education
Diploma of Marketing And Communication - Marketing And Communication
Australian Pacific College
Melbourne, VIC07-2023
Associate of Computer Technology - Computer Technology
Ifugao State University
Ifugao, Philippines03-2014
Skills
- Decision-making
- Task prioritization
- Customer relations
- Team leadership
- Multitasking
Timeline
Kitchen Hand/Front of the House
Garden State Café
06.2023 - 09.2024
Front of the House
Galbi Korean Restaurant
06.2023 - Current
Kitchen Hand/Front of the House/Cashier
Noodle Box
06.2023 - 08.2023
Supervisor/Team Lead
Broadpath Health Care Solutions
01.2020 - 06.2023
Supervisor/Subject Matter Expert
Sitel
12.2015 - 12.2020
Front of the House/ House Keeping
Banaue Restaurant and Hotel
05.2014 - 12.2015
Diploma of Marketing And Communication - Marketing And Communication
Australian Pacific College
Associate of Computer Technology - Computer Technology
Ifugao State University