Kinisimere Baravilala
Maitland,NSW
Summary
Proven leader in customer engagement and food service management, notably at Broadys Bar & Cafe, where I enhanced daily operations and customer service standards. Expertise in employee scheduling and maintaining high cleanliness levels led to a welcoming atmosphere, driving customer satisfaction. Skilled in efficiently coordinating documentation and improving client experiences in fast-paced environments. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management and people management abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cafe Manager
Broadys Bar & Cafe
06.2023 - 02.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Loan Officer Assistant
Bags O Money Ltd
09.2009 - 02.2023
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- After undertaking duediligence I was responsible for approving loans and completing administrative documents in relating to the loans.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
Front Office Receptionist
Matamanoa Island Resort
05.1996 - 01.2003
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Primary Education
Savusavu Government School
Savusavu, Vanualevu Fiji12.1984
No Degree - Junior High Education
St Bede's College
Savusavu, Vanualevu, Fiji01.1990
Certificate of Participation - Food & Beverage Services Course
Fiji National Training Council
Namaka, Nadi, Fiji08.1992
Certificate of Participation - Front Office Professionalism
Fiji National Training Council
Namaka, Nadi, Fiji05.1998
Certificate - Diving
Padi Scuba Diving
Matamanoa Island Resort12.2001
Certificate of Completion - Tourism Management
Training & Productivity Authority of Fiji
Namaka, Nadi, Fiji04.2007
Trade Diploma - Frontline Management
Fiji National University
Namaka, Nadi, Fiji12.2011
Certificate of Attainment - Computerized Accounting
Fiji National University
Namaka, Nadi, Fiji02.2013
Skills
Customer experience management
Customer Engagement
Employee roster and shift rotation scheduling
Food service and presentation
Problem and conflict Resolution
Certification
Fiji National Training Council
.*Food and beverage services courses
* Front office professionalism
Training & Productivity Authority of Fiji
* Fundamentals of tourism management
Fiji National University
* Trade diploma in frontline management
* Certificate in computerized accounting (MYOB)
Padi
* Open water diver
Timeline
Cafe Manager
Broadys Bar & Cafe
06.2023 - 02.2024
Loan Officer Assistant
Bags O Money Ltd
09.2009 - 02.2023
Front Office Receptionist
Matamanoa Island Resort
05.1996 - 01.2003
No Degree - Primary Education
Savusavu Government School
No Degree - Junior High Education
St Bede's College
Certificate of Participation - Food & Beverage Services Course
Fiji National Training Council
Certificate of Participation - Front Office Professionalism
Fiji National Training Council
Certificate - Diving
Padi Scuba Diving
Certificate of Completion - Tourism Management
Training & Productivity Authority of Fiji
Trade Diploma - Frontline Management
Fiji National University
Certificate of Attainment - Computerized Accounting
Fiji National University
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