Kinley Dema
Koodoola Avenue,WA
Summary
Dedicated housekeeping room attendant with proven experience in servicing multiple guest rooms while maintaining high-quality standards. Expertise in inventory management and time management, ensuring efficient operations. Strong communication skills contribute to enhanced guest satisfaction through meticulous cleaning and attention to detail.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
InterContinental Perth City Center
Perth, WA
09.2023 - Current
- Serviced 14 to 16 guest rooms per shift, ensuring adherence to hotel quality standards and guest satisfaction.
- Inspected rooms for cleanliness and readiness before guest arrivals.
- Changed bed linens, replaced towels, and restocked guest amenities.
- Vacuumed, dusted, mopped, and sanitized guest rooms and bathrooms.
- Collaborated with team members to consistently uphold cleanliness standards, contributing to overall guest experience.
- Reported maintenance issues, lost property, and safety concerns to supervisors, facilitating prompt resolution and enhancing guest safety.
- Responded promptly to guest requests and specific housekeeping needs.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, and telephones.
- Followed safety procedures when using chemical cleaners and power equipment.
Commercial and Residential Cleaner
Ronald McDonald House
Nedlands, WA
04.2022 - 09.2022
- Managed laundry services, ensuring timely processing of linens and towels.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Organised cleaning carts for efficiency and ease of access during shifts.
- Maintained inventory of cleaning supplies, notifying management when restocking was needed.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitised bathrooms by scrubbing sinks, toilets, showers, floors, mirrors, walls and counters.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, and remote controls
- Followed safety procedures when using chemical cleaners and power equipment.
- Removed soiled linens and delivered them to the laundry area.
Housekeeping Room Attendant
Alex Hotel
Perth, WA
12.2020 - 07.2021
- Sanitised bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Inspected rooms to confirm adherence to cleanliness and tidiness standards.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, and telephones.
- Replenished room amenities according to established guidelines.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Collaborated with team members to coordinate daily assignments and track task progress.
- Reported guest requests, safety concerns, and maintenance issues promptly to supervisor for timely resolution.
- Reported any maintenance issues or damage found in the guest rooms to the supervisor.
- Followed safety procedures when using chemical cleaners and power equipment.
- Responded promptly to requests from guests and other departments.
Education
MBA -
Murdoch University
Perth, WA08-2021
Skills
- Cleaning and sanitization
- Room preparation
- Deep cleaning
- Carpet cleaning
- Turndown service
- Linen management
- Inventory management
- Supply management
- Time management
- Safety compliance
- Emergency protocols
- Attention to detail
- Guest service
- Customer service-focused
- Teamwork and communication
- Hospitality knowledge
- Safe chemical handling
- Storage management
Accomplishments
- 3 years of service award
Timeline
Housekeeping Room Attendant
InterContinental Perth City Center
09.2023 - Current
Commercial and Residential Cleaner
Ronald McDonald House
04.2022 - 09.2022
Housekeeping Room Attendant
Alex Hotel
12.2020 - 07.2021
MBA -
Murdoch University