Kinley Wangmo
Darwin,NT
Summary
Hey there, I’m Kinley Wangmo, your potential retail partner-in-crime! Picture this: you stroll into the store, and there I am, armed with a smile as radiant as a clearance sign and a personality as effervescent as a shaken soda can. My mission? To turn every shopping trip into a memorable adventure! From offering product recommendations with flair to infusing each interaction with a dash of humour, I'm all about making retail therapy feel like a joyous journey. Let’s team up and sprinkle some retail magic together!
Overview
2
2
years of professional experience
Work History
Sales and Promotional Staff
Mesh Marketing, Nespresso
12.2023 - Current
- Represented and demonstrated Nespresso coffee machines in stores like Harvey Norman and The Good Guys.
- Educated the customers about the range of coffee machines, capsules and accessories.
- Updated the sales on POS and gathered feedback and insights from customers to provide valuable market intelligence to the Nespresso marketing team.
- collaborated with the retail partners to optimize product placement, merchandising and sale strategies to drive sales.
- Made customers feel welcomed and valued by offering coffee and making chats over a coffee which shoots up sales.
Cleaner
Cyclone City Cleaners
Coconut Grove, Northern Territory
07.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Polished furniture to remove dust and dirt buildup.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Sales Assistant
Surf Dive N Ski
Darwin , Northern Territory
11.2023 - 03.2024
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Increased sales by building strong customer relationships and providing excellent service.
Crew Member
McDonald's
07.2023 - 03.2024
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sales Assistant
Just Jeans
10.2023 - 02.2024
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Administrator
Bhutan Blue Pearl Travel
01.2023 - 06.2023
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Collected, validated, and distributed information to employees.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hotel Receptionist
Hotel Migmar
01.2022 - 12.2022
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Education
Bachelors of Software Engineering Honours - Computer Software And Media Applications
Charles Darwin University
Casuarina, NT07.2027
High School Diploma -
Yangchenphug Higher Secondary School
Skills
- Good problem solving
- Communication
- Team Management
- Relationship Building
- Technical knowledge
- Multitasking
- Attention to detail
- Customer service
- Time management
- Point of sale(POS) knowledge
- Punctuality
- Fluent in English
- Active Listening
Timeline
Sales and Promotional Staff
Mesh Marketing, Nespresso
12.2023 - Current
Sales Assistant
Surf Dive N Ski
11.2023 - 03.2024
Sales Assistant
Just Jeans
10.2023 - 02.2024
Cleaner
Cyclone City Cleaners
07.2023 - Current
Crew Member
McDonald's
07.2023 - 03.2024
Front Desk Administrator
Bhutan Blue Pearl Travel
01.2023 - 06.2023
Hotel Receptionist
Hotel Migmar
01.2022 - 12.2022
Bachelors of Software Engineering Honours - Computer Software And Media Applications
Charles Darwin University
High School Diploma -
Yangchenphug Higher Secondary School