Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Kira-Lee Hall

Paralowie,SA

Summary

A diligent and enthusiastic student pursuing a Diploma in Travel and Tourism at Torrens University Australia. Partnered with Flight Centre Travel Academy, seeking to obtain a full-time position within a Flight Centre store. A self-motivated and dedicated worker who is passionate about the travel industry, eager to apply knowledge in a practical setting. Maintains strong interpersonal communication skills, excelling at maintaining professional relationships with colleagues and clients, with the ability to work efficiently in high-pressure environments. With a background of nursing, I display exceptional problem-solving abilities, upholding professional accountability to my work, striving to successfully achieve professional targets and goals. I am dedicated to expanding my expertise through practical experience and ongoing research and study. Driven to be a valuable asset to the Flight Centre team, I aim to provide excellent customer service and advice, creating memorable travel experiences for Flight Centre customers.

Overview

5
5
years of professional experience

Work History

Certified Nursing Assistant In Training

Healthcare Australia
Adelaide, SA
04.2023 - Current
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
  • Recorded vital signs including temperature, pulse, respiration rate and blood pressure.
  • Helped create a safe environment for patients by following infection control practices.
  • Observed behavioral changes in patients that may indicate the need for further medical evaluation or intervention .
  • Communicated effectively with other healthcare professionals regarding patient status and needs.

Customer Service Supervisor

Woolworths Supermarkets
Salisbury, SA
11.2018 - 04.2023
  • Instructed and supervised team members
  • Confident in assisting and resolving customer disputes in a timely manner while maintaining good relationships with customers.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Customer Sales Assistant

Harvey Norman
Gepps Cross, SA
02.2021 - 03.2022
  • Greeted customers with excellent customer service, providing professional and polite support for sales and service needs.
  • Ability to succeed in sales targets and Key Performance Indicators (KPIs).
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Assisted customers in selecting appropriate products or services based upon their needs or requests.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Education

Diploma in Travel And Tourism -

Torrens University Australia
Adelaide, SA
11-2024

High School Diploma -

Parafield Gardens High School
Parafield Gardens, SA
12-2020

Bachelor of Nursing - Non-completed

University of South Australia
Adelaide

Skills

  • Exceptional Customer Service
  • Client Networking
  • Retail Sales
  • Complex Problem-Solving
  • Critical Thinking
  • Goal-Oriented
  • Customer Needs Assessment
  • Time Management
  • Ambitious
  • Team collaboration

Referees

Anthony Luliano

Customer Service Department Manager

0433 739 833

Anthony.iuli@hotmail.com

Nick Karasoulos

Harvey Norman Gepps Cross Proprietor

08 8342 8888

nick.karasoulos@au.harveynorman.com

Madison Fleming

Customer Service Department Assistant Manager - Departed

0404558960

Timeline

Certified Nursing Assistant In Training

Healthcare Australia
04.2023 - Current

Customer Sales Assistant

Harvey Norman
02.2021 - 03.2022

Customer Service Supervisor

Woolworths Supermarkets
11.2018 - 04.2023

Diploma in Travel And Tourism -

Torrens University Australia

High School Diploma -

Parafield Gardens High School

Bachelor of Nursing - Non-completed

University of South Australia
Kira-Lee Hall