KIRA MATENGA
Southport,QLD
Summary
Compassionate Disability Support Specialist with a strong background in creating personalized care plans that enhance daily living skills and overall well-being. Collaborated with multidisciplinary teams to optimize service delivery and ensure regulatory compliance. Mentored junior staff, fostering a culture of continuous learning and improvement.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Disability Support Worker, House Leader
Platinum Support Australia
Caboolture, QLD
06.2025 - Current
- Provided compassionate support and assistance to individuals with disabilities, enhancing their daily living and social skills.
- Developed and implemented personalized care plans, ensuring a tailored approach to meet each client's unique needs.
- Collaborated with multidisciplinary teams to coordinate services, improving overall care delivery and client satisfaction.
- Mentored junior staff in best practices for disability support, fostering a culture of continuous learning and professional development.
- Conducted assessments to identify client needs, resulting in effective resource allocation and improved service delivery.
- Facilitated engaging activities that promoted social interaction and emotional well-being among clients, enhancing their quality of life.
- Documented client progress and care plans to ensure regulatory compliance and support continuity of care.
- Trained staff on safety protocols and emergency response procedures, contributing to a safe and supportive environment for clients.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities.
- Maintained a tidy and organized living space by regularly making beds in client rooms. in client rooms to ensure a clean and organized living environment., swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported changes in behavior or health conditions to supervisor, contributing to timely adjustments in care plans.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication according to doctor's orders and monitored side effects.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized recreational and educational activities for clients according to individual needs.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Reported concerns to nurse supervisor to promote optimal care.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Helped disabled persons access community resources such as housing options or job training programs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Improved resident and staff engagement through group activities.
- Collaborated with other professionals to develop treatment plans for clients.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Created detailed and individualized plans to best support patients.
- Facilitated caregiver-client communication to promptly address health status concerns and enhance overall well-being.
- Assessed client abilities and needs to develop individualized care plans that address specific requirements.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Advised family members on how best to provide care for disabled loved ones.
- Administered medication to patients according to strict schedules.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Documented services and collected required data for evaluation.
- Tracked patient or client care and followed through to provide service effectiveness.
- Educated clients on options to assist in making informed decisions.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Supervised other workers and caregivers providing services to clients.
- Advocated for clients to resolve medical or personal crises.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Organized support groups to help families understand and support client or patient.
- Planned and coordinated discharge from care facility to patient's home.
- Provided information to access financial assistance, legal aid or housing.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Advised on policy development and assisted in community program implementation.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Provided individualized support to clients with disabilities, fostering independence and enhancing quality of life through personalized care plans.
- Led a team of support workers, ensuring compliance with safety regulations and improving the overall efficiency of service delivery.
- Developed and implemented training programs for new staff, enhancing team competency and promoting best practices in client care.
- Collaborated with healthcare professionals to create and adjust care plans, resulting in improved health outcomes for clients.
- Monitored client progress and maintained accurate documentation, ensuring all records met compliance standards and contributed to care continuity.
- Assisted clients with daily living activities, promoting personal hygiene and nutrition for improved overall well-being.
- Supported recreational activities that encouraged social interaction among clients, enhancing community engagement and client satisfaction.
- Engaged with families to provide updates and address concerns, fostering trust and collaboration in the care process.
- Monitored and supported other residents providing patient care.
- Established effective communication channels between different departments within the organization.
- Supported and assisted patients in completion of daily living activities and distributed medications to geriatric residents.
- Maintained accurate records of incidents related to student conduct violations within the residence hall.
- Educated students about diversity issues through interactive programming initiatives.
- Implemented behavior management strategies when needed in order to maintain a respectful living space.
- Conducted weekly one-on-one check-ins with each resident to assess their needs or concerns.
- Monitored safety protocols within the building including fire drills and emergency procedures.
- Served as a primary contact for parents and guardians regarding student progress or concerns.
- Performed quality checks on facilities and staff members.
- Actively participated in campus committees related to residential life matters.
- Coordinated house meetings and activities to ensure a safe, positive living environment.
- Enforced all policies regarding guests, noise levels and visitation hours.
- Recruited volunteers from the residence hall community to assist with special projects or events.
- Provided support and guidance to residents in the form of counseling, referrals and conflict resolution.
- Initiated fundraising efforts for various causes throughout the year.
- Encouraged personal growth among students by providing resources related to health and wellness.
- Promoted an inclusive atmosphere by fostering meaningful relationships between residents of different backgrounds.
- Addressed any questions or complaints from residents in a timely manner.
- Developed and implemented programs that promoted community engagement, leadership development and academic success.
- Assisted with housing operations such as room assignments, maintenance requests and inspections.
- Organized weekly events for residents such as movie nights, game nights.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Stakeholder management between Service Coordinators, Occupational Therapists, and management to provide the best result for the clients needs.
Operations Supervisor
Koahanii
Logan, QLD
05.2025 - 06.2025
- Assisted small business during peak operations, ensuring seamless workflow and customer satisfaction.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Streamlined operations by implementing process improvements, resulting in enhanced efficiency and reduced downtime across teams.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and delivered constructive feedback to enhance individual and team effectiveness.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Facilitated regular meetings with staff to address concerns and foster open communication.
- Prepared reports on operational performance metrics and presented them to management team.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
Disability Support Worker
Multicap
Gold Coast region, QLD
09.2024 - 05.2025
- Provided personalized support to individuals with disabilities, enhancing their daily living skills and overall independence.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Encouraged independence by teaching skills needed for everyday life.
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Facilitated recreational activities, promoting socialization and well-being among clients with diverse needs.
- Assisted clients in developing social and life skills, resulting in improved community engagement and self-confidence.
- Conducted regular assessments of client needs, adapting care strategies to ensure optimal support and outcomes.
- Collaborated with multidisciplinary teams to create and implement tailored care plans for each client.
- Monitored client progress and well-being, ensuring compliance with health and safety standards and protocols.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication according to doctor's orders and monitored side effects.
- Transported clients to appointments, social events, and other activities as needed.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Prepared beds for client use by changing linens and ensuring cleanliness, swept floors, and sanitized surfaces to support activities of daily living.
- Advocated for clients' rights and needs, fostering a supportive environment that encouraged personal growth.
Painter and Decorator
Self-Employed
Palmerston North, Manawatu-Wanganui
05.2023 - 06.2024
- Collaborated with clients to develop customized design solutions, utilizing color theory and aesthetic principles to meet their vision.
- Applied various painting techniques to enhance residential and commercial spaces, resulting in increased customer satisfaction and repeat business.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Oversaw the preparation of surfaces, including sanding and priming, to ensure high-quality finishes and durability.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Applied primers and sealers to prepare new surfaces for painting.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Managed all aspects of project planning and execution, ensuring timely completion and adherence to budget constraints.
- Maintained inventory of supplies and tools, streamlining procurement processes to reduce delays and enhance operational efficiency.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Cleaned up job sites after completion of projects.
Executive Assistant to the Regional Commissioner for Central
Ministry for Social Development
Palmerston North, Manawatu-Wanganui
11.2022 - 05.2023
- Coordinated complex scheduling and travel logistics for senior leadership, enhancing operational efficiency and communication flow.
- Developed and implemented streamlined filing systems, improving document retrieval times and overall office organization.
- Managed confidential correspondence and reports, ensuring compliance with legal and organizational standards for information security.
- Facilitated inter-departmental meetings and discussions, fostering collaboration and aligning project objectives across teams.
- Assisted in the preparation of budgets and financial reports, ensuring accuracy and adherence to organizational guidelines.
- Supervised administrative staff, providing mentorship and training to enhance team performance and productivity.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Business and Communications Advisor, Executive Assistant support to the CEO
Whaioro Trust
Palmerston North, Manawatu-Wanganui
03.2022 - 11.2022
- Developed and implemented integrated communication strategies that enhanced brand visibility and stakeholder engagement across multiple platforms.
- Led cross-functional teams to execute initiatives, resulting in improved collaboration and streamlined messaging throughout the organization.
- Established metrics for evaluating communication effectiveness, driving continuous improvement and alignment with organizational goals.
- Oversaw the production of high-quality content for internal and external audiences, ensuring consistency and adherence to brand guidelines.
- Managed crisis communication efforts, effectively mitigating risks and maintaining organizational reputation during challenging situations.
- Facilitated training workshops for staff on effective communication techniques, fostering a culture of open dialogue and collaboration.
- Collaborated with senior leadership to refine strategic messaging, ensuring alignment with overall business objectives and enhancing stakeholder understanding.
- Utilized analytics tools to assess audience engagement, informing future communication strategies and optimizing outreach efforts.
- Created content for various media including press releases, website copy, newsletters, brochures, and email campaigns.
- Developed and implemented comprehensive communications strategies to increase public awareness of the organization's mission, services, and events.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Produced monthly analytics reports detailing progress towards goals set by departmental leadership.
- Tracked performance metrics related to communications efforts including website visits, clicks, impressions, conversions.
Event Advisor and Executive Assistant to the Director of Partnerships and Promotions
Te Taura Whiri i te Reo Māori | The Māori Language Commission
Wellington, New Zealand
04.2018 - 05.2021
- Executed events to foster awareness of Māori language initiatives.
- Te Wiki o te Reo Māori 2018-2020
- Ngā Tohu Reo Māori 2018-2020
- Te Matatini – 20-24 February 2019
- Contributed to the International Year of Indigenous Languages between July 2019 and December 2019.
- Coordinated promotional events that increased community engagement and raised awareness of Māori language initiatives.
- Managed scheduling and correspondence for the Director, ensuring seamless communication and effective time management across multiple stakeholders.
- Developed and maintained event planning documents to streamline processes and enhance collaboration among team members.
- Provided strategic support in partnership development, facilitating connections that expanded outreach and strengthened relationships with community stakeholders.
- Organized logistics for community engagement events, improving participation rates and enhancing the overall success of promotional campaigns.
- Conducted research and analysis on partnership opportunities, contributing to informed decision-making and strategic planning.
- Designed and implemented tracking systems for event feedback, enabling continuous improvement and alignment with community needs.
- Answered inquiries from customers regarding investments.
- Directed and participated in recruitment and enrollment activities.
- Coordinated project schedules and resources, ensuring timely completion of initiatives that enhanced team productivity and efficiency.
- Assisted in developing strategic plans, aligning project goals with organizational objectives to support language revitalization efforts.
- Implemented project management tools to streamline workflows, resulting in improved collaboration and communication across teams.
- Facilitated stakeholder meetings, capturing feedback to inform project adjustments and maintain alignment with community needs.
- Monitored project progress and prepared detailed reports, providing insights that guided decision-making and resource allocation.
- Contributed to the evaluation of project outcomes, identifying areas for improvement and recommending actionable strategies for future initiatives.
- Engaged with diverse stakeholders, promoting the importance of Māori language and culture in various community settings.
- Ensured compliance with company policies and procedures related to project management activities.
- Performed quality assurance checks on deliverables prior to submission for review or approval.
- Provided administrative support including scheduling meetings, coordinating travel arrangements, managing calendars, ordering supplies.
- Analyzed data collected from surveys or interviews used in various aspects of project management.
- Provided support during audits conducted by external agencies related to any aspect of the organization's operations.
- Monitored project budgets to ensure that resources were allocated efficiently.
- Arranged charts, reports and other materials for project meetings.
- Developed and maintained project documentation such as meeting minutes, action items lists, status reports, and change requests.
- Created reports summarizing key performance indicators associated with specific projects.
- Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
- Documented all time spent on project segments and updated master tracking spreadsheets.
- Developed and implemented procurement strategies that enhanced supplier performance, ensuring timely delivery and quality compliance.
- Led cross-functional teams in negotiating contracts, resulting in improved terms and cost savings for the organization.
- Managed vendor relationships through regular evaluations, fostering collaboration that improved service delivery and efficiency.
- Analyzed market trends and procurement data to identify opportunities for cost reduction and process optimization.
- Streamlined procurement processes by adopting electronic procurement systems, leading to increased operational efficiency and accuracy.
- Conducted risk assessments on suppliers to ensure compliance with regulations and mitigate potential supply chain disruptions.
- Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Managed the procurement process from purchase order generation to delivery of goods or services.
Receptionist/Team Leader/Operations Manager, Executive Assistant support to the Director and CEO
North City Physiotherapy
Porirua, Wellington
08.2012 - 12.2017
- Coordinated daily operations by managing schedules and communications for the Director and CEO, ensuring seamless workflow.
- Streamlined office procedures and developed training materials, improving onboarding processes and boosting team efficiency.
- Led a team of receptionists, fostering collaboration and mentoring staff to improve service delivery and client satisfaction.
- Implemented digital appointment scheduling system to reduce administrative errors and enhance patient booking efficiency.
- Monitored office supplies and equipment, ensuring availability and functionality to support uninterrupted operational activities.
- Assisted in the preparation of executive reports and presentations, ensuring accuracy and clarity for leadership decision-making.
- Developed and maintained positive client relationships, promptly addressing inquiries to improve overall patient experience.
- Collaborated with healthcare professionals to coordinate patient care, ensuring compliance with safety standards and regulations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Office Administrator
Compass Health Primary Care Network
Wellington , Well
02.2010 - 08.2012
- Streamlined office operations by implementing efficient scheduling practices, enhancing workflow and improving team collaboration.
- Managed patient records and ensured compliance with health regulations, contributing to improved patient data accuracy and safety.
- Coordinated communication between departments, fostering a collaborative environment that facilitated timely project completion and improved service delivery.
- Developed and maintained filing systems, increasing document retrieval efficiency and reducing administrative errors significantly.
- Assisted in the preparation of reports and presentations, providing valuable insights that supported decision-making processes and strategic planning.
- Oversaw inventory management, optimizing supply levels and reducing costs through effective vendor negotiation and purchasing practices.
- Enhanced patient experience by implementing feedback mechanisms, resulting in improved service quality and higher satisfaction rates.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls professionally and directed callers to appropriate personnel or departments.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
Education
Communications workshop - Communications
PIMS
Victoria University Of Wellington 01.2020 - 01/2020
Certificate - Project Management
Prince 2
Wellington , Wellington 01.2020 - 01/2020
Certificate in Te Reo Māori Level 5 - Languages
Te Wanānga O Raukawa
Otaki, Manawatu-Wanganui 10.2018 - 10.2019
Project Management Level 3 certificate - Project Management
Victoria University of Wellington
Wellington, New Zealand 01.2019 - 01/2019
Project Coordination Skills for Administrators -
Victoria University of Wellington
Wellington, New ZealandHuman Resource certificate -
Open to Study
Skills
- Accurate data entry skills
- Professional and personal boundaries
- Integrity
- Teamwork
- Independence
- Administration skills
- Computer competency
- Excellent communication skills
- Information Management Systems
- Client Management Systems
- Critical thinking
- Problem solving
- Open mindedness
- Willingness to learn
- Service attitude
- Stakeholder management
- Customer service
- Personalized care plans
- Client communication
- Medication administration
Experience
Embedding te ao & te reo Māori, Management of fleet, Accommodation Management, Organizing meetings, Minute-taking, Health & Safety, Administration/Receptionist/Customer Service, Relationship Management, Audit Management, Human Resource Management, Executive Assistant to the Director, Policies and Procedures, Accounts Management, Implemented an e-file system, Supporting individuals with mental health and/or disability in both a professional and private home setting, CMS Management, Creative Design, Logo Design, Social Media Strategist, Website design, Procurement, Report writing, Management of Physiotherapist booking system, Merchandise Management, Team Leader, Administration team, Debt Collection Management, Budget management, Collating board papers, Ambassadors Management, Management of Podiatrist booking system, Emergency Management and Business Continuity Plan, Leadership team
References
References available upon request.
Timeline
Disability Support Worker, House Leader
Platinum Support Australia
06.2025 - Current
Operations Supervisor
Koahanii
05.2025 - 06.2025
Disability Support Worker
Multicap
09.2024 - 05.2025
Painter and Decorator
Self-Employed
05.2023 - 06.2024
Executive Assistant to the Regional Commissioner for Central
Ministry for Social Development
11.2022 - 05.2023
Business and Communications Advisor, Executive Assistant support to the CEO
Whaioro Trust
03.2022 - 11.2022
Communications workshop - Communications
PIMS
01.2020 - 01/2020
Certificate - Project Management
Prince 2
01.2020 - 01/2020
Project Management Level 3 certificate - Project Management
Victoria University of Wellington
01.2019 - 01/2019
Certificate in Te Reo Māori Level 5 - Languages
Te Wanānga O Raukawa
10.2018 - 10.2019
Event Advisor and Executive Assistant to the Director of Partnerships and Promotions
Te Taura Whiri i te Reo Māori | The Māori Language Commission
04.2018 - 05.2021
Receptionist/Team Leader/Operations Manager, Executive Assistant support to the Director and CEO
North City Physiotherapy
08.2012 - 12.2017
Office Administrator
Compass Health Primary Care Network
02.2010 - 08.2012
Project Coordination Skills for Administrators -
Victoria University of Wellington
Human Resource certificate -
Open to Study