Kiran Vezhakkattil Mathew
Alice Springs,NT
Summary
Dynamic and results-driven professional with a proven track record at Al Zaini Converting Industries, adept in relationship building and sales expertise. Excelled in customer relationship management and consistently met sales targets, demonstrating strong communication skills and a commitment to customer satisfaction. Renowned for adaptability and collaborative team support, enhancing operational efficiency and client loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Assistant
Al Zaini Converting Industries, Qatar
11.2011 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Nurse
Shivam Vishwa Multi Peciality Hospitals
03.2008 - 07.2009
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Education
Diploma of Education - AUTOCAD
Kerala University
India03-2008
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Point of sale operation
- Customer needs assessment
- Display building
- Product merchandising
- Task prioritization
- Team collaboration
- Customer relationship management
- Social media engagement
- Brand representation
- Market trends
- Upselling strategies
- Sales target achievement
- Team support and assistance
- Hospitality and accommodation
- Returns and exchanges
- Friendly and helpful
- Customer service
- Strong communication and interpersonal skills
- Team cooperation
- Adaptable and flexible
- Reliable and responsible
- Customer assistance
- Honest and dependable
- Positive customer engagement
- Creative thinking
- Decision-making
- Building customer loyalty
- Product knowledge
- Safety and cleanliness standards
- Store organization
- Inventory and stocking
- Meeting sales goals
Certification
Award for outstanding performance for the most amount of sales
Languages
English
Professional Working
Hindi
Arabic
Malayalam
Timeline
Sales Assistant
Al Zaini Converting Industries, Qatar
11.2011 - 12.2024
Nurse
Shivam Vishwa Multi Peciality Hospitals
03.2008 - 07.2009
Diploma of Education - AUTOCAD
Kerala University
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