Experienced courier contractor with strong route planning, freight scanning, and proof-of-delivery skills. Known for reliable local deliveries, safe handling, and efficient time management across busy metropolitan routes.
Overview
17
17
years of professional experience
Work History
Courier Contractor
FEDEX AUSTRALIA
TULLAMARINE, VIC
06.2019 - Current
Collected and delivered FedEx Australia parcels across assigned metropolitan routes.
Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
Scanned freight with handheld devices for tracking and proof of delivery.
Loaded and unloaded parcels from delivery vehicles using safe manual handling.
Planned and optimized daily routes based on manifests, time windows, and customer instructions for efficient delivery.
Determined the most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
Managed undelivered parcels by organizing and processing them for return to depot. and returned freight to FedEx Australia depot.
Followed safety procedures and maintained secure chain of custody.
Delivered exceptional customer service by addressing inquiries about deliveries and pickups promptly.
Ensured accurate completion of paperwork to maintain precise records of deliveries and pickups.
Ensured proper loading techniques were used to secure freight safely during transport.
Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
Inspected vehicles before shifts and reported faults to fleet support.
Implemented safety procedures for transporting hazardous materials.
Store Manager
CALTEX
SYDENHAM, VIC
05.2017 - 06.2019
Managed CALTEX store operations, covering forecourt, shop floor, and fuel sales.
Supervised staff rosters, task allocation, and daily team performance.
Monitored cash handling, POS transactions, and end-of-day reconciliation.
Managed stock ordering to maintain optimal inventory levels, inventory checks, and merchandising displays.
Maintained CALTEX safety standards, compliance procedures, and site cleanliness.
Resolved customer concerns at till, forecourt, and service counter.
Trained new team members on store processes and customer service.
Analyzed sales trends to identify opportunities for improvement, wastage, and operating procedures with district management.
Recruited, trained and supervised new employees.
Store Manager
CALTEX
BENDIGO, VIC
03.2014 - 04.2017
Managed CALTEX convenience store operations and forecourt service standards.
Supervised team rostering, coaching, and daily task allocation.
Monitored cash handling, tills, and end-of-day reconciliations.
Controlled stock levels, deliveries, and shelf replenishment.
Enforced safety procedures and compliance across store activities.
Resolved customer issues and supported service recovery.
Coordinated fuel promotions, merchandising, and product displays.
Liaised with suppliers and maintained store maintenance requests.
Recruited, trained and supervised new employees.
Console Operator
CALTEX
BENDIGO, VIC
06.2012 - 03.2014
Monitored control room panels for Caltex terminal alarms and equipment status.
Logged fuel movements, tank levels, and shift handover details.
Welcomed customers upon entry and directed service requests to enhance the facility experience.
Assisted guests with orders and inquiries to ensure satisfaction and address service needs.
Maintained clean workspaces, dining areas, and shared customer spaces.
Refilled supplies and service items to support operational readiness throughout shifts.
Prepared service stations and organized daily equipment for staff use.
Followed employer safety, sanitation, and quality standards consistently.
Coordinated with team members to support smooth daily operations.
Food Processing Operator& Forklift operator
MELBOURNE JAM MANUFACTURING
TYABB, VIC
05.2009 - 06.2012
Operated jam processing equipment on production lines, ensuring efficient workflow in Melbourne jam manufacturing.
Monitored cooking, filling, and packaging stages for product consistency.
Checked ingredients, batches, and labels against quality standards.
Adjusted machine settings for production changes and line stoppages to maintain operational efficiency.
Followed workplace safety rules and hygiene procedures throughout shifts.
Set up machines for daily operations according to established procedures.
Performed regular maintenance tasks, including lubrication, cleaning, and filter changes, to ensure optimal machinery performance.