Kirby West
Aspley
Summary
Offering excellent communication skills and dedicated approach to providing top-notch service. Brings understanding of cleanliness and customer service, ready to pick up necessary knowledge quickly. Ready to use and develop customer service and teamwork skills in any role.
Overview
9
9
years of professional experience
Work History
Domestic Assistance Support Worker
Burnie Brae
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Medical Administration Officer
Injex Clinics
03.2021 - 03.2024
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
- Processed purchase orders, service contracts and financial reports.
Operations Manager
QantasLink Longreach
01.2019 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
Reservations Officer
Albert Park Motor Inn & Jumbuck Motel
12.2017 - 01.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Wardsperson
Queensland Health
01.2016 - 12.2017
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimise hazards and maintain safety standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
High School -
St Brendan's College
Yeppoon, QLD12.2016
Skills
- Scheduling appointments
- Database administration
- Verbal communication
- Invoice processing
- Customer service
- Professional appearance
- Microsoft office
- Reservations
- Computer skills
- Time management
- Phone and email etiquette
Personal Information
Date of Birth: 05/02/99
Languages
English
Native or Bilingual
Timeline
Domestic Assistance Support Worker
Burnie Brae
05.2024 - Current
Medical Administration Officer
Injex Clinics
03.2021 - 03.2024
Operations Manager
QantasLink Longreach
01.2019 - 02.2021
Reservations Officer
Albert Park Motor Inn & Jumbuck Motel
12.2017 - 01.2019
Wardsperson
Queensland Health
01.2016 - 12.2017
High School -
St Brendan's College
Similar Profiles
Joseph ThomasJoseph Thomas
Support Worker at Burnie Brae CentreSupport Worker at Burnie Brae Centre
Ameeta KumarAmeeta Kumar
Service Delivery Coordinator at Burnie BraeService Delivery Coordinator at Burnie Brae
Ruby EglingtonRuby Eglington
Personal Assistant to Head of Property Management at Harcourts BurniePersonal Assistant to Head of Property Management at Harcourts Burnie