Kirilee Matheson
Urraween,QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I'm ready to tackle new challenges and return back to the workforce.
Overview
14
14
years of professional experience
Work History
Disability Support Worker
RSS - Reuben's Support Services
09.2024 - Current
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Waitress
Maheno Restaurant
01.2016 - 09.2017
- Exceptional customer service
- Running of functions/groups
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Retail
Food Works, Torquay
05.2014 - 02.2016
- Approached customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts and printed receipts.
- Opening and closing of business.
- Cash handling experience (tills, safes)
- Checked for outdated and overripe grocery items and removed from inventory.
- Removed trash, swept and mopped floors ect, for professional appearance.
Waitress
Black Dog Cafe
12.2010 - 02.2014
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification to enforce age regulations for alcoholic beverages.
- Open and closing of business
- Cash registers and money handling
Education
Certificate III Individual Support -
CEA
Hervey Bay, QLD05.2021
Certificate III Community Services -
CEA
Hervey Bay, QLD11.2020
Urangan State High School
Urangan, QLD11.2013
Skills
- Exceptional Customer Service
- Strong multitasking
- Attention to Detail
- Highly Motivated
- Self-awareness
- Health and safety awareness
- Experienced with NDIS patients
- Time Management
- Analytical Thinking
Timeline
Disability Support Worker
RSS - Reuben's Support Services
09.2024 - Current
Waitress
Maheno Restaurant
01.2016 - 09.2017
Retail
Food Works, Torquay
05.2014 - 02.2016
Waitress
Black Dog Cafe
12.2010 - 02.2014
Urangan State High School
Certificate III Individual Support -
CEA
Certificate III Community Services -
CEA
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