Summary
Overview
Work History
Education
Skills
Timeline
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Kirilee Matheson

Urraween,QLD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I'm ready to tackle new challenges and return back to the workforce.

Overview

14
14
years of professional experience

Work History

Disability Support Worker

RSS - Reuben's Support Services
09.2024 - Current
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.

Waitress

Maheno Restaurant
01.2016 - 09.2017
  • Exceptional customer service
  • Running of functions/groups
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Retail

Food Works, Torquay
05.2014 - 02.2016
  • Approached customers to initiate conversations to determine buying preferences.
  • Checked pricing, scanned items, applied discounts and printed receipts.
  • Opening and closing of business.
  • Cash handling experience (tills, safes)
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Removed trash, swept and mopped floors ect, for professional appearance.

Waitress

Black Dog Cafe
12.2010 - 02.2014
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Open and closing of business
  • Cash registers and money handling

Education

Certificate III Individual Support -

CEA
Hervey Bay, QLD
05.2021

Certificate III Community Services -

CEA
Hervey Bay, QLD
11.2020

Urangan State High School
Urangan, QLD
11.2013

Skills

  • Exceptional Customer Service
  • Strong multitasking
  • Attention to Detail
  • Highly Motivated
  • Self-awareness
  • Health and safety awareness
  • Experienced with NDIS patients
  • Time Management
  • Analytical Thinking

Timeline

Disability Support Worker

RSS - Reuben's Support Services
09.2024 - Current

Waitress

Maheno Restaurant
01.2016 - 09.2017

Retail

Food Works, Torquay
05.2014 - 02.2016

Waitress

Black Dog Cafe
12.2010 - 02.2014

Urangan State High School

Certificate III Individual Support -

CEA

Certificate III Community Services -

CEA

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Kirilee Matheson