Kirralee Gleeson-Hughes
Waterloo,NSW
Summary
Dynamic and highly skilled hospitality professional with extensive experience in bartending, customer service, and event coordination. Adept at managing multiple responsibilities in fast-paced environments, including operating high-volume coffee and bartending stations, handling room service orders, and training new staff. Known for delivering exceptional service to both individual guests and corporate clients, with a strong focus on creating memorable experiences. Experienced in supporting high-end corporate events and banquets, providing expert bartending skills and ensuring a fun, engaging atmosphere for all guests. Strong leadership abilities, consistently completing tasks with efficiency, attention to detail, and a positive, team-oriented attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Sydney International Airport Hotel
05.2023 - Current
- Operated a high-volume coffee station for airline staff while managing a full-service bartending station for the restaurant, ensuring smooth service during busy periods.
- Handled all room service orders for hotel guests, ensuring prompt and accurate delivery with a focus on customer satisfaction.
- Trained and mentored new staff members, providing guidance on service standards, operational procedures, and health & safety protocols.
- Consistently completed bar closing duties and cleaning faster than colleagues, ensuring a seamless end-of-shift process.
- Contributed to high-scale corporate banquets, providing expert bartending skills and maintaining a fun, engaging demeanor for guests, ensuring memorable experiences during events.
- Demonstrated excellent multitasking abilities by managing multiple service stations and responsibilities with efficiency and attention to detail.
Skills
- Multitasking & Time Management
- Adaptability
- Communication Skills
- Attention to detail
- Positive & Engaging Attitude
- Conflict Resolution
- Alcohol Knowledge & Responsible Service
- Corporate Event Support
Certification
RSA - 5/22
Timeline
Food and Beverage Attendant
Novotel Sydney International Airport Hotel
05.2023 - Current
RSA - 5/22
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