Kirsten Moscatt
Taree,NSW
Summary
Proactive Online Team Leader with extensive experience in setting performance expectations, delegating tasks, and optimizing team productivity. Skilled in maintaining an inclusive culture, enhancing customer experience, and implementing safety procedures. Strong collaborator with a focus on performance improvement, effective problem-solving, and comprehensive team training.Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
9
9
years of professional experience
Work History
Online Team Leader
Woolworths Supermarket
12.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Team Member/Assistant Department Manager
Woolworths Supermarket
11.2015 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Manning Valley Anglican College
Cundletown, NSW10-2018
Skills
- Attention to Detail
- Complex Problem-Solving
- Idea Development and Brainstorming
- Multitasking
- Onboarding and Orientation
- People Management
- Performance Improvement
- Safety processes and procedures
- Shift Scheduling
- Teamwork, Motivation and Collaboration
- Team education and training
- Time management abilities
Timeline
Online Team Leader
Woolworths Supermarket
12.2021 - Current
Team Member/Assistant Department Manager
Woolworths Supermarket
11.2015 - 12.2021
High School Diploma -
Manning Valley Anglican College
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