Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kirsten Ryan

Kirsten Ryan

Engadine,Australia

Summary

Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning with a positive can-do attitude and adherence to company Code of Conduct and QA policies.

Overview

15
15
years of professional experience

Work History

Key Account Manager

Schindler Lifts Australia
11.2022 - Current
  • Foster and maintain strong relationships with key decision makers in the vertical transportation industry.
  • Secured high-value accounts through established professional partnerships, resulting in mutually beneficial outcomes for Schindler and the customer.
  • Implement business strategies and objectives, successfully securing and maintaining the existing portfolio.
  • Demonstrate a customer-oriented behaviour and consistently maintained a positive can-do attitude.
  • Timely coordinate, prepare, and submit daily and monthly reports as required by thoroughly collecting, analysing and summarising information.
  • Performed duties accurately and efficiently in accordance with the companies Code of Conduct and QA policies.

NSW Service Account Manager - Contracts

Schindler Lifts Australia
02.2015 - 11.2022
  • Maintained strong relationships with a diverse range of clients, including strata managers, property owners, consultants, property managers, and commercial and retail customers.
  • Ensured customer needs and inquiries were addressed promptly and professionally through effective communication.
  • Prepared compelling sales proposals for new maintenance agreements and the renewal of existing agreements.
  • Strategically planned, developed, and implemented sales strategies to lead negotiations that align with internal objectives while meeting customer requirements and staying competitive.
  • Consistently exceeded Schindler's financial goals and expectations by surpassing assigned sales and customer objectives.

NSW Assistant Service Manager

Schindler Lifts Australia
03.2012 - 02.2022

National New Installations Sales Support

Schindler Lifts Australia
10.2010 - 03.2012

Education

Bachelor of Commerce - Business Law

Curtin University
01.2021

Skills

  • Key account management
  • Data-driven and analytical decision making
  • Risk management and mitigation
  • Knowledge of legal obligations
  • Commitment to ethical standards
  • Effective time management
  • Relationship management
  • Cross-functional collaboration
  • Sales strategy development

Interests

Enjoy time with family and friends, physical fitness and wellness with a new found love for running Ultra Trails and marathons

Timeline

Key Account Manager

Schindler Lifts Australia
11.2022 - Current

NSW Service Account Manager - Contracts

Schindler Lifts Australia
02.2015 - 11.2022

NSW Assistant Service Manager

Schindler Lifts Australia
03.2012 - 02.2022

National New Installations Sales Support

Schindler Lifts Australia
10.2010 - 03.2012

Bachelor of Commerce - Business Law

Curtin University
Kirsten Ryan