Summary
Overview
Work History
Education
Skills
Clinical Experience
Websites
Timeline
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Kirsten Specht

Macquarie Hills,NSW

Summary

I am a dedicated and motivated Speech Pathology student with experience in both paediatric and adult clinical settings. Strong background in client-centred communication, problem-solving, and team collaboration. Skilled in adapting to diverse environments and committed to delivering high-quality care. Prior professional experience in customer service, incident management, and compliance, demonstrating attention to detail, organisational skills, and the ability to work under pressure. Passionate about helping individuals improve their communication and quality of life.

Overview

14
14
years of professional experience

Work History

Casual Early Childhood Educator

Beresfield Community Children's Education Centre
10.2024 - Current
  • Facilitate engaging and educational activities for children aged 0-5 years old
  • Collaborate with team members to create a nurturing and supportive learning environment
  • Maintain a safe environment
  • Build and maintain strong, positive relationships with children and families

Incident Specialist

MUFG Retirement Solutions
09.2023 - 11.2024
  • End to end management of incidents within superannuation products
  • Conduct investigations to determine root causes and assess impact
  • Ensure compliance with superannuation regulations and policies
  • Communicate with internal and external stakeholders
  • Maintain accurate records

Team Specialist – Family Law

Link Group Fund Administration
06.2016 - 09.2023
  • Company Overview: acquired by MUFG Retirement Solutions in 2024
  • Undertake quality reviews of the team's work and provide regular feedback, advice and guidance to the team and Team Leader to assist in development of staff, including recommending quality and productivity improvement strategies
  • Ensure the provision of high-quality service across the team in responding to all enquiries from members, solicitors and spouses
  • Manage, investigate and resolve complaints, breaches, escalations and complex enquiries
  • Risk mitigation and incident remediation
  • Ensure the team complies with legislation, business rules and policies to minimise risk to the business
  • User acceptance testing of legislative and functional system updates as required
  • Actively contribute to positive team morale
  • Acquired by MUFG Retirement Solutions in 2024

Client Service Specialist/Claims Supervisor - Nationwide Super

PSI Superannuation Management Pty Ltd
09.2011 - 06.2016
  • Company Overview: acquired by Link Group in 2012
  • Manage Death, Total and Permanent Disablement, Terminal Illness claims
  • Liaise between members, insurance providers and the Fund Trustee to ensure timely assessment and compliance with all legislative, financial, policy, procedural and quality requirements
  • Represent the fund administrator during conciliation conferences with the complaints authority
  • Manage, investigate and resolve complaints, escalations and complex enquiries
  • Ensure the team complies with Service Level Agreements and legislative time-frames for actioning requests and transactions
  • Assist and guide team members to ensure a high degree of accuracy in processing customer account transactions, including contributions, benefit payments and new account set-up
  • Manage business process enhancements and engagement of the team during the implementation process
  • Acquired by Link Group in 2012

Education

Bachelor of Speech Pathology (Honours) -

University of Newcastle
Newcastle, NSW
06.2026

Certificate III Early Childhood Education And Care -

International Childcare College
01-2023

Diploma of Superannuation -

ASFA

Skills

  • Clear Communication
  • Effective Deadline Management
  • Quality-Driven Approach
  • Analytical Problem-Solving
  • Ownership of Deliverables
  • Effective Performance Under Pressure
  • Process Adaptation
  • Identifying Developmental Needs
  • Individualised support

Clinical Experience

Clinical Experience

Paediatric Speech Pathology Placement - 144 hours
Speech Pathology in Schools

  • Provided assessment and intervention for children with language, speech, and literacy difficulties.
  • Developed and implemented therapy plans targeting phonological awareness, articulation, and expressive/receptive language skills.
  • Collaborated with teachers and parents to support students' communication needs in the classroom.


Adult Speech Pathology Placement - 126 hours
Cessnock and Kurri Kurri Hospital 

  • Worked with inpatients and outpatients on communication and swallowing disorders.
  • Provided therapy for individuals with aphasia, dysarthria, and cognitive-communication disorders.
  • Assisted in dysphagia management, including meal modifications and education for patients and caregivers.
  • Conducted assessments and contributed to multidisciplinary team meetings for patient care planning.

Timeline

Casual Early Childhood Educator

Beresfield Community Children's Education Centre
10.2024 - Current

Incident Specialist

MUFG Retirement Solutions
09.2023 - 11.2024

Team Specialist – Family Law

Link Group Fund Administration
06.2016 - 09.2023

Client Service Specialist/Claims Supervisor - Nationwide Super

PSI Superannuation Management Pty Ltd
09.2011 - 06.2016

Bachelor of Speech Pathology (Honours) -

University of Newcastle

Certificate III Early Childhood Education And Care -

International Childcare College

Diploma of Superannuation -

ASFA
Kirsten Specht