Kirstie Wright

Postal Delivery Officer

Australia Post

Heathwood, Qld

11.2018 - 06.2020

Conducted regular vehicle maintenance checks prior to each shift.
Provided change-of-address cards and other postal forms upon customer request.
Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Cleaned and checked over vehicle after completion of daily deliveries.
Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Maintained accurate records of all incoming and outgoing mail items.
Delivered mail to residential homes, businesses, post office boxes, and other designated locations.
Adhered strictly to safety guidelines while operating a postal vehicle.
Obtained receipts for registered and certain insured mail.
Routed all classes of mail in sequence of delivery along established route.
Responded promptly to customer complaints regarding service issues or delays.
Provided assistance with customer inquiries related to postal services and regulations.
Responsible for ensuring that all parcels were accounted for upon completion of route deliveries.
Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Verified the accuracy of mail delivery routes and adjusted accordingly.
Assisted with sorting operations at the post office when necessary.
Organized and loaded mail onto delivery vehicles in an efficient manner.
Scanned labels on letters or parcels to confirm receipt.
Attended training sessions regularly in order to stay up-to-date on changes in postal regulations.
Delivered mail to residents and business within assigned area.
Ensured correct postage was affixed to all items before dispatching them for delivery.
Used road maps or GPS to verify routes and designated addresses.
Sorted mail for delivery, arranging mail in delivery sequence.
Complied with all policies and procedures related to the distribution of mail items.
Reported any suspicious activity observed during route deliveries to the supervisor.
Maintained confidentiality of personal information contained in letters or packages.
Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Maintained updated knowledge through continuing education and advanced training.