VIDESH LOGESHWARAN

• Delivering mails, parcels and registered mails to customers’ premises, ensuring accurate and prompt delivery
• Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
• Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
• Trained new Postal Delivery Officers in company policies, route management techniques, and efficient delivery methods for seamless onboarding.
• Travel along planned routes whilst adhering to Expected Time of Arrivals (ETA) KPI’s.
• Organized regular meetings with teams and ensure relevant safety and performance protocols are updated.

Achievements

• Promoted as a senior team member with exceptional performance of a top ranked DC team (in top 3) in the entire Victoria State.
• Awarded with an appreciation letter by DC operations manager for exceptional time management and mentoring other delivery officers.
• Maintained KPI's at 100% for 22 days consecutively.

• Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
• Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
• Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
• Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.

• Enhanced customer satisfaction by delivering orders promptly and accurately.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Ensured timely deliveries by carefully planning routes to avoid traffic congestion and construction zones.
• Managed multiple delivery assignments simultaneously while maintaining accurate record-keeping of completed orders using company-provided technology platforms.
• Navigated various areas within the city efficiently, utilizing GPS and personal knowledge of local roads to optimize delivery times.
• Reduced delivery times with efficient route planning, resulting in more completed orders per shift.

• Managed digital Media platforms, optimize media budgets, provide data driven insights for campaign optimization
• Continuously learned on Industry trends, design techniques, and emerging technologies
• Participated in weekly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
• Increased social media presence through strategic content planning, scheduling, and community engagement initiatives.
• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.