Kirsty Cummings
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aftercare Manager
City Toyota
Northbridge, WA
06.2020 - 07.2024
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Aftercare Manager
Lynford motors
Osborne Park, WA
10.2019 - 03.2020
- Advised customers on the latest product features and benefits.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to develop effective sales plans.
- Provided personalized service to build relationships with customers.
- Gathered data on competitors' pricing, products, and promotional activities.
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Resolved customer complaints promptly and efficiently.
- Analyzed customer feedback to identify areas of improvement in product offerings.
Aftermarket Sales Manager
Mitsubishi motors
Rockingham, WA
03.2019 - 10.2019
- Established relationships with key accounts in the aftermarket industry.
- Developed and implemented strategies to increase aftermarket sales.
- Created promotional materials, such as brochures and presentations, to promote aftermarket products.
- Maintained a high level of customer satisfaction by responding quickly to inquiries or complaints.
- Created sales plan to achieve revenue and gross profit objectives for aftermarket product sales.
- Trained and coached staff to share aftermarket product knowledge, sales techniques, and best practices.
- Coached, developed and motivated team to achieve revenue goals.
Senior Sales Consultant
DVG maddington hyundai
Maddington, WA
08.2013 - 02.2019
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Built relationships with key clients through regular meetings and follow-up calls.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Developed and implemented sales strategies to increase customer satisfaction.
- Provided timely feedback on customer service issues or concerns raised by clients.
- Developed large base of repeat clientele through various methods, including quick return phone calls and truthful responses to questions.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone, or in person.
Education
Diploma - Massage Therapy
Antrim Regional College
Northern Ireland06-2009
NVQ Beauty Therapy - Beauty
Whiterock College
Northern Ireland06-2008
NVQ Nail Enhancements - Nail Technician
Antrim Regional College
Northern Ireland06-2008
Diploma - Counselling
Health Courses Australia
OnlineSkills
- Training and mentoring
- Team Management
- Effective Communication
- Performance Management
- Solution selling
- Product Knowledge
- CRM Software
- Direct Sales
- Rapport and relationship building
- Excellent communication skills
- Verbal and written communication
- Resolution-oriented
- Analytical problem solver
- Relationship Building
- Goal Setting
Accomplishments
- WA reginional Platinum dealer award for Top Performer 2014 hyundai
Certification
- certificate of Achievement- Drug use and harm reduction.
Languages
English
Professional
References
References available upon request.
Timeline
Aftercare Manager
City Toyota
06.2020 - 07.2024
Aftercare Manager
Lynford motors
10.2019 - 03.2020
Aftermarket Sales Manager
Mitsubishi motors
03.2019 - 10.2019
Senior Sales Consultant
DVG maddington hyundai
08.2013 - 02.2019
Diploma - Massage Therapy
Antrim Regional College
NVQ Beauty Therapy - Beauty
Whiterock College
NVQ Nail Enhancements - Nail Technician
Antrim Regional College
Diploma - Counselling
Health Courses Australia
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