Kirsty Facey
Secret Harbour,WA
Summary
Dedicated Customer Service and Administrative Professional with over 15 years of experience in fast-paced environments. Expertise in delivering high-quality service, managing data with precision, and enhancing team operations. Skilled in effective communication and issue resolution, ensuring efficiency and positive outcomes in challenging situations.
Overview
2027
2027
years of professional experience
Work History
Online Personal Shopper/Supervisor
Woolworths Pty Ltd
Baldivis, Western Australia
07.2011 - Current
- Handled high volume data entry and order processing with accuracy and attention to detail.
- Delivered efficient service by completing shopping orders and pickups, enhancing customer satisfaction.
- Provided excellent customer service while adhering to tight deadlines.
- Recommended comparable products to increase sales during stock shortages.
- Maintained organization by securely storing items until customer pickup.
- Accurately scanned products from shelves to update inventory records.
- Supported teammates during busy periods to enhance workflow efficiency.
- Supervised daily activities of 15-member team, ensuring compliance with policies and fostering a productive work environment.
- Updated training sessions on safety regulations and company procedures for employees.
Customer Service Officer/Dept of Transport Agent
Shire of Boyup Brook
Boyup Brook, Western Australia
02.2001 - 01.2003
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Provided timely, knowledgeable responses to customer inquiries via phone, email, and in-person.
- Managed daily operations of customer service department to enhance efficiency.
- Implemented best practices that elevated customer service standards, contributing to overall departmental effectiveness.
- Facilitated communication between residents and local government, enhancing service access and responsiveness.
- Processed customer payments accurately while updating account balances in real-time.
- Maintained records accurate records and documentation in line with local government procedures.
- Organized and maintained filing systems for efficient retrieval of documents.
Data Entry Clerk
Central Law Courts
Perth, Western Australia
1989 - 03.1994
- Ensured accuracy of data entries in legal documents and case files.
- Processed information with electronic filing systems, enhancing data management efficiency.
- Identified and rectified data entry errors, ensuring database integrity.
- Assisted management with administrative tasks, focusing on accurate data entry.
- Managed confidential information in compliance with privacy regulations.
- Directed incoming calls via multi-line phone system to relevant personnel efficiently.
- Maintained reception area’s cleanliness and professionalism for a welcoming environment.
Education
Cert II And III in Business - Business (Office Administration)
South West Regional College
Bunbury, WA04-2003
Skills
- Customer service
- Data entry
- Time prioritisation
- Administrative support
- Team collaboration
- Written communication
- Problem solving & conflict resolution
- Confidential information handling
- Records Management
Accomplishments
2002 Business Traineeship Award - Most Outstanding Student
Timeline
Online Personal Shopper/Supervisor
Woolworths Pty Ltd
07.2011 - Current
Customer Service Officer/Dept of Transport Agent
Shire of Boyup Brook
02.2001 - 01.2003
Data Entry Clerk
Central Law Courts
1989 - 03.1994
Cert II And III in Business - Business (Office Administration)
South West Regional College